Test Bank for Heizer Operations Management 9e (Test bank questions and answers)

CHAPTER 1: OPERATIONS AND PRODUCTIVITY 

TRUE/FALSE 

1.  Some of the operations-related activities of Hard Rock Café include designing meals and analyzing 

them for ingredient cost and labor requirements. 

True (Global company profile, easy) 

2.  The production process at Hard Rock Café is limited to meal preparation and serving customers. 

False (Global company profile, easy) 

3.  All organizations, including service firms such as banks and hospitals, havea production function. 

True (What is operations management? moderate) 

4.  Operations management is the set of activities that create value in the form of goods and services 

by transforming inputs into outputs. 

True (What is operations management? easy) 

5.  An example of a "hidden" production function is money transfers at banks. 

True (What is operations management? moderate) 

6.  One reason to study operations management is to learn how people organize themselves for 

productive enterprise. 

True (Why study OM, easy) 

7.  The operations manager performs the management activities of planning, organizing, staffing, 

leading, and controlling of the OM function. 

True (What operations managers do, easy) 

8.  "How much inventory of this item should we have?" is within the critical decision area of 

managing quality. 

False (What operations managers do, easy) 

9.  In order to have a career in operations management, one must have a degree in statistics or 

quantitative methods. 

 False (What operations managers do, easy)

10.  Henry Ford is known as the Fatherof Scientific Management. 

False (The heritage of operations management, easy) 

11.  Shewhart’s contributions to operations management came during the Scientific Management Era. 

False (The heritage of operations management, easy) 

12.  Students wanting to pursue a career in operations management will find multidisciplinary 

knowledge beneficial. 

True (Where are the OM jobs? easy)

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CHAPTER 1: OPERATIONS AND PRODUCTIVITY 

TRUE/FALSE 

1.  Some of the operations-related activities of Hard Rock Café include designing meals and analyzing 

them for ingredient cost and labor requirements. 

True (Global company profile, easy) 

2.  The production process at Hard Rock Café is limited to meal preparation and serving customers. 

False (Global company profile, easy) 

3.  All organizations, including service firms such as banks and hospitals, havea production function. 

True (What is operations management? moderate) 

4.  Operations management is the set of activities that create value in the form of goods and services 

by transforming inputs into outputs. 

True (What is operations management? easy) 

5.  An example of a "hidden" production function is money transfers at banks. 

True (What is operations management? moderate) 

6.  One reason to study operations management is to learn how people organize themselves for 

productive enterprise. 

True (Why study OM, easy) 

7.  The operations manager performs the management activities of planning, organizing, staffing, 

leading, and controlling of the OM function. 

True (What operations managers do, easy) 

8.  "How much inventory of this item should we have?" is within the critical decision area of 

managing quality. 

False (What operations managers do, easy) 

9.  In order to have a career in operations management, one must have a degree in statistics or 

quantitative methods. 

 False (What operations managers do, easy)

10.  Henry Ford is known as the Fatherof Scientific Management. 

False (The heritage of operations management, easy) 

11.  Shewhart’s contributions to operations management came during the Scientific Management Era. 

False (The heritage of operations management, easy) 

12.  Students wanting to pursue a career in operations management will find multidisciplinary 

knowledge beneficial. 

True (Where are the OM jobs? easy)

LINK DOWNLOAD

Chuyên mục: B. Đề thi