1620 Assignment 1 (Professional Practice), Assignments of Professional Communication (Nguyen Xuan Cong)
In this report, I will demonstrate the style and arrangement of communication that I have been using in my group for running a successful preparatory program event. Throughout one's daily life,job, and relationships. I also demonstrate successful time use that I have used when delivering a preparatory event and in everyday life. Then I will use a number of critical thinking strategies in the planning and execution of an event and in mygathering. Finally, I used fundamental deduction to solve many problems in mydaily life and to portray an event. I will improve as a and more expert by using these processes and adjusting I deduction into various expert practices and applying it to function with mygroup and present a preparing event.
CONTENTS:
A. INTRODUCTION: .................................................................................................................................................. 8
B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN
EFFECTIVELY DESIGN AND DELIVER A TRAINING EVENT FOR A GIVEN TARGET AUDIENCE: ......... 8
I. Definition and the importance of communication skill: ........................................................................................ 8
1. Definition: ......................................................................................................................................................... 8
2. Importance: ....................................................................................................................................................... 8
3. Communication Skills: ..................................................................................................................................... 9
4. How to Improve Your Communication Skills: ............................................................................................... 11
5. Communicating Effectively in The Workplace: ............................................................................................. 12
II. Verbal communication: ...................................................................................................................................... 13
1. Definition: ....................................................................................................................................................... 13
2. Opening Communication: ............................................................................................................................... 13
3. Effective Speaking and Listening: .................................................................................................................. 14
4. Reinforcement: ................................................................................................................................................ 15
5. Questioning: .................................................................................................................................................... 15
6. Reflecting and Clarifying:............................................................................................................................... 16
7. Closing Communication ................................................................................................................................. 16
III. Non-Verbal communication: ............................................................................................................................ 17
1. Definition: ....................................................................................................................................................... 17
2. The significant of Non-Verbal Communication: ............................................................................................ 17
3. Types of Non-Verbal Communication: .......................................................................................................... 18
IV. Communication in mygroup: ........................................................................................................................... 19
1. Definition: ....................................................................................................................................................... 19
2. Verbal and Non-Verbal Group Communication: ............................................................................................ 19
3. Why quality Group Communication is important: ......................................................................................... 19
4. Communication in my group: ......................................................................................................................... 20
C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING
AN EVENT: ............................................................................................................................................................... 21
I. Definition and the importance of time management skill: .................................................................................. 21
1. Definition: ....................................................................................................................................................... 21
2. The Importance of Time Management: .......................................................................................................... 21
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II. Planning a training event (group work): ............................................................................................................ 21
1. Name of the Training program: ...................................................................................................................... 21
2. Goals of the Training program: ....................................................................................................................... 21
3. Participants: .................................................................................................................................................... 21
4. Time: ............................................................................................................................................................... 21
5. Place: ............................................................................................................................................................... 21
6. Agenda: ........................................................................................................................................................... 22
7. GANTT chart: (time frame to prepare for the event) ...................................................................................... 23
8. Estimated Budget:A ........................................................................................................................................ 23
9. PowerPoint Slides for session: ........................................................................................................................ 24
10. Speaker notes: ............................................................................................................................................... 31
D. DESIGN A PROFESSIONAL SCHEDULE TO SUPPORT THE PLANNING OF AN EVENT, TO INCLUDE
CONTINGENGIES AND JUSTIFICATIONS OF TIME ALLOCATED: ............................................................... 31
I. Design a professional schedule to support the planning of an event: .................................................................. 31
II. Contingencies in Event: ..................................................................................................................................... 32
E. EVALUATE THE EFFECTIVENESS AND APPLICATION OF INTERPERSONAL SKILLS DURING THE
DESIGN AND DELIVERY OF TRAINING EVENT: .............................................................................................. 34
F. DEMONSTRATE THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES IN THE DESIGN AND
DELIVERY OF AN EVENT: .................................................................................................................................... 34
I. Definition and the importance of problem solving: ............................................................................................. 34
1. Definition ........................................................................................................................................................ 34
2. Importance of problem-solving skills: ............................................................................................................ 35
II. Some techniques and tools for the problem solving: ......................................................................................... 35
1. I-Identify the Problem: .................................................................................................................................... 36
2. D-Define an Outcome: .................................................................................................................................... 36
3. E-Explore Possible Strategies: ........................................................................................................................ 36
4. A-Anticipate Outcomes & Act: ...................................................................................................................... 36
5. L-Look and Learn: .......................................................................................................................................... 37
III. Problems and Solutions in the training event: .................................................................................................. 37
1. The frantic pace of personnel planning: .......................................................................................................... 37
2. A distributed workforce: ................................................................................................................................. 37
3. Different learning habits: ................................................................................................................................ 38
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4. Lack of commitment: ...................................................................................................................................... 38
5. Training that is not relevant: ........................................................................................................................... 39
6. Expenses, expenses, and expenses: ................................................................................................................. 39
G. DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION: ....... 39
I. Definition and the importance of critical reasoning: ........................................................................................... 39
1. Definition: ....................................................................................................................................................... 39
2. The importance of critical reasoning: ............................................................................................................. 40
II. Apply to a given solution: .................................................................................................................................. 40
1. Evaluating Online Information: ...................................................................................................................... 40
2. Choosing a Career Path:.................................................................................................................................. 41
H. RESEARCH THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES USED INTHE DESIGN AND
DELIVERY OF AN EVENT: .................................................................................................................................... 41
I. Justify the use and application of a range of solution methodologies: .................................................................... 43
I. SWOT Analysis: .................................................................................................................................................. 44
1. Definition: ....................................................................................................................................................... 44
2. Example of SWOT analysis: ........................................................................................................................... 44
II. 5 Whys? .............................................................................................................................................................. 45
1. Definition: ....................................................................................................................................................... 45
2. Example of the 5 Whys: .................................................................................................................................. 46
III. Six thinking hats: .............................................................................................................................................. 47
1. Definition: ....................................................................................................................................................... 47
2. Example using the Six Thinking Hats: ........................................................................................................... 48
IV. The Six Step Problem Solving Model: ............................................................................................................. 51
V. Root reason examination: .................................................................................................................................. 57
1. Definition: ....................................................................................................................................................... 57
2. The Root Cause Analysis Process: ................................................................................................................. 57
J. CRITIQUE THE PROCESS OF APPLYING CRITICAL REASONING TO A GIVEN TASK/ACTIVITY OR
EVENT: ...................................................................................................................................................................... 58
I. Identification: ...................................................................................................................................................... 59
II. Research: ............................................................................................................................................................ 59
III. Identifying inclinations: .................................................................................................................................... 59
IV. Inference: .......................................................................................................................................................... 59
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V. Determining Importance: ................................................................................................................................... 60
VI. Curiosity: .......................................................................................................................................................... 60
K. PERFORMANCE EVALUATION: ...................................................................................................................... 60
I. Team member’s roles (4 members):.................................................................................................................... 60
II. My contribution:................................................................................................................................................. 60
L. CONCLUSION: ..................................................................................................................................................... 60
M. CRITICAL EVALUATION: ................................................................................................................................ 61
List of figures:
Figure 1: Communication skill .............................................................................................................................................................................8
Figure 2: Essential Communication Skill .............................................................................................................................................................9
Figure 3: Verbal Communication ....................................................................................................................................................................... 13
Figure 4: Non-Verbal Communication ............................................................................................................................................................... 17
Figure 5: Group Communication ....................................................................................................................................................................... 19
Figure 6: PowerPoint Slides ............................................................................................................................................................................... 30
Figure 7: IDEAL problem solving method ......................................................................................................................................................... 35
Figure 8: Problem Solving Steps ........................................................................................................................................................................ 42
Figure 9: Drill Down Technique ........................................................................................................................................................................ 43
Figure 10: SWOT analysis .................................................................................................................................................................................. 44
Figure 11: 5 WHY ............................................................................................................................................................................................... 46
Figure 12: Six thinking hats................................................................................................................................................................................ 47
Figure 13: Six thinking hats example ................................................................................................................................................................. 49
Figure 14: Six-step problem solving model ........................................................................................................................................................ 51
Figure 15: Diagnose the Problem ...................................................................................................................................................................... 52
Figure 16: Determine the root cause(s) of the problem ...................................................................................................................................... 53
Figure 17: Develop Alternative Solutions .......................................................................................................................................................... 54
Figure 18: Select a Solution ............................................................................................................................................................................... 54
Figure 19: Implement the Solution ..................................................................................................................................................................... 55
Figure 20: Evaluate the Outcome ....................................................................................................................................................................... 56
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List of tables:
Table 1: GANTT chart ........................................................................................................................................................................................ 23
Table 2: Professional schedule of the event ........................................................................................................................................................ 32
Table 3: Contingencies in Event ......................................................................................................................................................................... 33
Table 4: SWOT analysis example
LINK 3 - TÌM KIẾM SÁCH/TÀI LIỆU ONLINE (GIÁ ƯU ĐÃI NHẤT)
LINK 4 - TÌM KIẾM SÁCH/TÀI LIỆU ONLINE (GIÁ ƯU ĐÃI NHẤT)
In this report, I will demonstrate the style and arrangement of communication that I have been using in my group for running a successful preparatory program event. Throughout one's daily life,job, and relationships. I also demonstrate successful time use that I have used when delivering a preparatory event and in everyday life. Then I will use a number of critical thinking strategies in the planning and execution of an event and in mygathering. Finally, I used fundamental deduction to solve many problems in mydaily life and to portray an event. I will improve as a and more expert by using these processes and adjusting I deduction into various expert practices and applying it to function with mygroup and present a preparing event.
CONTENTS:
A. INTRODUCTION: .................................................................................................................................................. 8
B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN
EFFECTIVELY DESIGN AND DELIVER A TRAINING EVENT FOR A GIVEN TARGET AUDIENCE: ......... 8
I. Definition and the importance of communication skill: ........................................................................................ 8
1. Definition: ......................................................................................................................................................... 8
2. Importance: ....................................................................................................................................................... 8
3. Communication Skills: ..................................................................................................................................... 9
4. How to Improve Your Communication Skills: ............................................................................................... 11
5. Communicating Effectively in The Workplace: ............................................................................................. 12
II. Verbal communication: ...................................................................................................................................... 13
1. Definition: ....................................................................................................................................................... 13
2. Opening Communication: ............................................................................................................................... 13
3. Effective Speaking and Listening: .................................................................................................................. 14
4. Reinforcement: ................................................................................................................................................ 15
5. Questioning: .................................................................................................................................................... 15
6. Reflecting and Clarifying:............................................................................................................................... 16
7. Closing Communication ................................................................................................................................. 16
III. Non-Verbal communication: ............................................................................................................................ 17
1. Definition: ....................................................................................................................................................... 17
2. The significant of Non-Verbal Communication: ............................................................................................ 17
3. Types of Non-Verbal Communication: .......................................................................................................... 18
IV. Communication in mygroup: ........................................................................................................................... 19
1. Definition: ....................................................................................................................................................... 19
2. Verbal and Non-Verbal Group Communication: ............................................................................................ 19
3. Why quality Group Communication is important: ......................................................................................... 19
4. Communication in my group: ......................................................................................................................... 20
C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING
AN EVENT: ............................................................................................................................................................... 21
I. Definition and the importance of time management skill: .................................................................................. 21
1. Definition: ....................................................................................................................................................... 21
2. The Importance of Time Management: .......................................................................................................... 21
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II. Planning a training event (group work): ............................................................................................................ 21
1. Name of the Training program: ...................................................................................................................... 21
2. Goals of the Training program: ....................................................................................................................... 21
3. Participants: .................................................................................................................................................... 21
4. Time: ............................................................................................................................................................... 21
5. Place: ............................................................................................................................................................... 21
6. Agenda: ........................................................................................................................................................... 22
7. GANTT chart: (time frame to prepare for the event) ...................................................................................... 23
8. Estimated Budget:A ........................................................................................................................................ 23
9. PowerPoint Slides for session: ........................................................................................................................ 24
10. Speaker notes: ............................................................................................................................................... 31
D. DESIGN A PROFESSIONAL SCHEDULE TO SUPPORT THE PLANNING OF AN EVENT, TO INCLUDE
CONTINGENGIES AND JUSTIFICATIONS OF TIME ALLOCATED: ............................................................... 31
I. Design a professional schedule to support the planning of an event: .................................................................. 31
II. Contingencies in Event: ..................................................................................................................................... 32
E. EVALUATE THE EFFECTIVENESS AND APPLICATION OF INTERPERSONAL SKILLS DURING THE
DESIGN AND DELIVERY OF TRAINING EVENT: .............................................................................................. 34
F. DEMONSTRATE THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES IN THE DESIGN AND
DELIVERY OF AN EVENT: .................................................................................................................................... 34
I. Definition and the importance of problem solving: ............................................................................................. 34
1. Definition ........................................................................................................................................................ 34
2. Importance of problem-solving skills: ............................................................................................................ 35
II. Some techniques and tools for the problem solving: ......................................................................................... 35
1. I-Identify the Problem: .................................................................................................................................... 36
2. D-Define an Outcome: .................................................................................................................................... 36
3. E-Explore Possible Strategies: ........................................................................................................................ 36
4. A-Anticipate Outcomes & Act: ...................................................................................................................... 36
5. L-Look and Learn: .......................................................................................................................................... 37
III. Problems and Solutions in the training event: .................................................................................................. 37
1. The frantic pace of personnel planning: .......................................................................................................... 37
2. A distributed workforce: ................................................................................................................................. 37
3. Different learning habits: ................................................................................................................................ 38
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4. Lack of commitment: ...................................................................................................................................... 38
5. Training that is not relevant: ........................................................................................................................... 39
6. Expenses, expenses, and expenses: ................................................................................................................. 39
G. DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION: ....... 39
I. Definition and the importance of critical reasoning: ........................................................................................... 39
1. Definition: ....................................................................................................................................................... 39
2. The importance of critical reasoning: ............................................................................................................. 40
II. Apply to a given solution: .................................................................................................................................. 40
1. Evaluating Online Information: ...................................................................................................................... 40
2. Choosing a Career Path:.................................................................................................................................. 41
H. RESEARCH THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES USED INTHE DESIGN AND
DELIVERY OF AN EVENT: .................................................................................................................................... 41
I. Justify the use and application of a range of solution methodologies: .................................................................... 43
I. SWOT Analysis: .................................................................................................................................................. 44
1. Definition: ....................................................................................................................................................... 44
2. Example of SWOT analysis: ........................................................................................................................... 44
II. 5 Whys? .............................................................................................................................................................. 45
1. Definition: ....................................................................................................................................................... 45
2. Example of the 5 Whys: .................................................................................................................................. 46
III. Six thinking hats: .............................................................................................................................................. 47
1. Definition: ....................................................................................................................................................... 47
2. Example using the Six Thinking Hats: ........................................................................................................... 48
IV. The Six Step Problem Solving Model: ............................................................................................................. 51
V. Root reason examination: .................................................................................................................................. 57
1. Definition: ....................................................................................................................................................... 57
2. The Root Cause Analysis Process: ................................................................................................................. 57
J. CRITIQUE THE PROCESS OF APPLYING CRITICAL REASONING TO A GIVEN TASK/ACTIVITY OR
EVENT: ...................................................................................................................................................................... 58
I. Identification: ...................................................................................................................................................... 59
II. Research: ............................................................................................................................................................ 59
III. Identifying inclinations: .................................................................................................................................... 59
IV. Inference: .......................................................................................................................................................... 59
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V. Determining Importance: ................................................................................................................................... 60
VI. Curiosity: .......................................................................................................................................................... 60
K. PERFORMANCE EVALUATION: ...................................................................................................................... 60
I. Team member’s roles (4 members):.................................................................................................................... 60
II. My contribution:................................................................................................................................................. 60
L. CONCLUSION: ..................................................................................................................................................... 60
M. CRITICAL EVALUATION: ................................................................................................................................ 61
List of figures:
Figure 1: Communication skill .............................................................................................................................................................................8
Figure 2: Essential Communication Skill .............................................................................................................................................................9
Figure 3: Verbal Communication ....................................................................................................................................................................... 13
Figure 4: Non-Verbal Communication ............................................................................................................................................................... 17
Figure 5: Group Communication ....................................................................................................................................................................... 19
Figure 6: PowerPoint Slides ............................................................................................................................................................................... 30
Figure 7: IDEAL problem solving method ......................................................................................................................................................... 35
Figure 8: Problem Solving Steps ........................................................................................................................................................................ 42
Figure 9: Drill Down Technique ........................................................................................................................................................................ 43
Figure 10: SWOT analysis .................................................................................................................................................................................. 44
Figure 11: 5 WHY ............................................................................................................................................................................................... 46
Figure 12: Six thinking hats................................................................................................................................................................................ 47
Figure 13: Six thinking hats example ................................................................................................................................................................. 49
Figure 14: Six-step problem solving model ........................................................................................................................................................ 51
Figure 15: Diagnose the Problem ...................................................................................................................................................................... 52
Figure 16: Determine the root cause(s) of the problem ...................................................................................................................................... 53
Figure 17: Develop Alternative Solutions .......................................................................................................................................................... 54
Figure 18: Select a Solution ............................................................................................................................................................................... 54
Figure 19: Implement the Solution ..................................................................................................................................................................... 55
Figure 20: Evaluate the Outcome ....................................................................................................................................................................... 56
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List of tables:
Table 1: GANTT chart ........................................................................................................................................................................................ 23
Table 2: Professional schedule of the event ........................................................................................................................................................ 32
Table 3: Contingencies in Event ......................................................................................................................................................................... 33
Table 4: SWOT analysis example
LINK 3 - TÌM KIẾM SÁCH/TÀI LIỆU ONLINE (GIÁ ƯU ĐÃI NHẤT)
LINK 4 - TÌM KIẾM SÁCH/TÀI LIỆU ONLINE (GIÁ ƯU ĐÃI NHẤT)
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