1620 Assignment 1 (Professional Practice), Assignments of Professional Communication (Nguyen Xuan Cong)



In this report, I will demonstrate the style and arrangement of communication that I have been using in  my group for running a successful preparatory program event. Throughout one's daily life,job, and relationships. I also demonstrate successful time use that I have used when delivering a preparatory event and in everyday life. Then I will use a number of critical thinking strategies in the planning and execution of an event and in  mygathering. Finally, I used fundamental deduction to solve many problems in mydaily life and to portray an event. I will improve as a and more expert by using these processes and adjusting I deduction into various expert practices and applying it to function with mygroup and present a preparing event. 



CONTENTS:


A. INTRODUCTION: .................................................................................................................................................. 8

B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN 

EFFECTIVELY DESIGN AND DELIVER A TRAINING EVENT FOR A GIVEN TARGET AUDIENCE: ......... 8

I. Definition and the importance of communication skill: ........................................................................................ 8

1. Definition: ......................................................................................................................................................... 8

2. Importance: ....................................................................................................................................................... 8

3. Communication Skills: ..................................................................................................................................... 9

4. How to Improve Your Communication Skills: ............................................................................................... 11

5. Communicating Effectively in The Workplace: ............................................................................................. 12

II. Verbal communication: ...................................................................................................................................... 13

1. Definition: ....................................................................................................................................................... 13

2. Opening Communication: ............................................................................................................................... 13

3. Effective Speaking and Listening: .................................................................................................................. 14

4. Reinforcement: ................................................................................................................................................ 15

5. Questioning: .................................................................................................................................................... 15

6. Reflecting and Clarifying:............................................................................................................................... 16

7. Closing Communication ................................................................................................................................. 16

III. Non-Verbal communication: ............................................................................................................................ 17

1. Definition: ....................................................................................................................................................... 17

2. The significant of Non-Verbal Communication: ............................................................................................ 17

3. Types of Non-Verbal Communication: .......................................................................................................... 18

IV. Communication in mygroup: ........................................................................................................................... 19

1. Definition: ....................................................................................................................................................... 19

2. Verbal and Non-Verbal Group Communication: ............................................................................................ 19

3. Why quality Group Communication is important: ......................................................................................... 19

4. Communication in my group: ......................................................................................................................... 20

C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING 

AN EVENT: ............................................................................................................................................................... 21

I. Definition and the importance of time management skill: .................................................................................. 21

1. Definition: ....................................................................................................................................................... 21

2. The Importance of Time Management: .......................................................................................................... 21

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II. Planning a training event (group work): ............................................................................................................ 21

1. Name of the Training program: ...................................................................................................................... 21

2. Goals of the Training program: ....................................................................................................................... 21

3. Participants: .................................................................................................................................................... 21

4. Time: ............................................................................................................................................................... 21

5. Place: ............................................................................................................................................................... 21

6. Agenda: ........................................................................................................................................................... 22

7. GANTT chart: (time frame to prepare for the event) ...................................................................................... 23

8. Estimated Budget:A ........................................................................................................................................ 23

9. PowerPoint Slides for session: ........................................................................................................................ 24

10. Speaker notes: ............................................................................................................................................... 31

D. DESIGN A PROFESSIONAL SCHEDULE TO SUPPORT THE PLANNING OF AN EVENT, TO INCLUDE 

CONTINGENGIES AND JUSTIFICATIONS OF TIME ALLOCATED: ............................................................... 31

I. Design a professional schedule to support the planning of an event: .................................................................. 31

II. Contingencies in Event: ..................................................................................................................................... 32

E. EVALUATE THE EFFECTIVENESS AND APPLICATION OF INTERPERSONAL SKILLS DURING  THE 

DESIGN AND DELIVERY OF TRAINING EVENT: .............................................................................................. 34

F. DEMONSTRATE THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES IN THE DESIGN AND 

DELIVERY OF AN EVENT: .................................................................................................................................... 34

I. Definition and the importance of problem solving: ............................................................................................. 34

1. Definition ........................................................................................................................................................ 34

2. Importance of problem-solving skills: ............................................................................................................ 35

II. Some techniques and tools for the problem solving: ......................................................................................... 35

1. I-Identify the Problem: .................................................................................................................................... 36

2. D-Define an Outcome: .................................................................................................................................... 36

3. E-Explore Possible Strategies: ........................................................................................................................ 36

4. A-Anticipate Outcomes & Act: ...................................................................................................................... 36

5. L-Look and Learn: .......................................................................................................................................... 37

III. Problems and Solutions in the training event: .................................................................................................. 37

1. The frantic pace of personnel planning: .......................................................................................................... 37

2. A distributed workforce: ................................................................................................................................. 37

3. Different learning habits: ................................................................................................................................ 38

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4. Lack of commitment: ...................................................................................................................................... 38

5. Training that is not relevant: ........................................................................................................................... 39

6. Expenses, expenses, and expenses: ................................................................................................................. 39

G. DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION: ....... 39

I. Definition and the importance of critical reasoning: ........................................................................................... 39

1. Definition: ....................................................................................................................................................... 39

2. The importance of critical reasoning: ............................................................................................................. 40

II. Apply to a given solution: .................................................................................................................................. 40

1. Evaluating Online Information: ...................................................................................................................... 40

2. Choosing a Career Path:.................................................................................................................................. 41

H. RESEARCH THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES USED INTHE DESIGN AND 

DELIVERY OF AN EVENT: .................................................................................................................................... 41

I. Justify the use and application of a range of solution methodologies: .................................................................... 43

I. SWOT Analysis: .................................................................................................................................................. 44

1. Definition: ....................................................................................................................................................... 44

2. Example of SWOT analysis: ........................................................................................................................... 44

II. 5 Whys? .............................................................................................................................................................. 45

1. Definition: ....................................................................................................................................................... 45

2. Example of the 5 Whys: .................................................................................................................................. 46

III. Six thinking hats: .............................................................................................................................................. 47

1. Definition: ....................................................................................................................................................... 47

2. Example using the Six Thinking Hats: ........................................................................................................... 48

IV. The Six Step Problem Solving Model: ............................................................................................................. 51

V. Root reason examination: .................................................................................................................................. 57

1. Definition: ....................................................................................................................................................... 57

2. The Root Cause Analysis Process: ................................................................................................................. 57

J. CRITIQUE THE PROCESS OF APPLYING CRITICAL REASONING TO A GIVEN TASK/ACTIVITY OR 

EVENT: ...................................................................................................................................................................... 58

I. Identification: ...................................................................................................................................................... 59

II. Research: ............................................................................................................................................................ 59

III. Identifying inclinations: .................................................................................................................................... 59

IV. Inference: .......................................................................................................................................................... 59

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V. Determining Importance: ................................................................................................................................... 60

VI. Curiosity: .......................................................................................................................................................... 60

K. PERFORMANCE EVALUATION: ...................................................................................................................... 60

I. Team member’s roles (4 members):.................................................................................................................... 60

II. My contribution:................................................................................................................................................. 60

L. CONCLUSION: ..................................................................................................................................................... 60

M. CRITICAL EVALUATION: ................................................................................................................................ 61

List of figures: 

Figure 1: Communication skill  .............................................................................................................................................................................8

Figure 2: Essential Communication Skill  .............................................................................................................................................................9

Figure 3: Verbal Communication  .......................................................................................................................................................................  13

Figure 4: Non-Verbal Communication  ...............................................................................................................................................................  17

Figure 5: Group Communication .......................................................................................................................................................................  19

Figure 6: PowerPoint Slides  ...............................................................................................................................................................................  30

Figure 7: IDEAL problem solving method .........................................................................................................................................................  35

Figure 8: Problem Solving Steps  ........................................................................................................................................................................  42

Figure 9: Drill Down Technique ........................................................................................................................................................................  43

Figure 10: SWOT analysis  ..................................................................................................................................................................................  44

Figure 11: 5 WHY  ...............................................................................................................................................................................................  46

Figure 12: Six thinking hats................................................................................................................................................................................  47

Figure 13: Six thinking hats example .................................................................................................................................................................  49

Figure 14: Six-step problem solving model ........................................................................................................................................................  51

Figure 15: Diagnose the Problem ......................................................................................................................................................................  52

Figure 16: Determine the root cause(s) of the problem  ......................................................................................................................................  53

Figure 17: Develop Alternative Solutions ..........................................................................................................................................................  54

Figure 18: Select a Solution ...............................................................................................................................................................................  54

Figure 19: Implement the Solution .....................................................................................................................................................................  55

Figure 20: Evaluate the Outcome  .......................................................................................................................................................................  56

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List of tables: 

Table 1: GANTT chart  ........................................................................................................................................................................................  23

Table 2: Professional schedule of the event  ........................................................................................................................................................  32

Table 3: Contingencies in Event  .........................................................................................................................................................................  33

Table 4: SWOT analysis example  










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In this report, I will demonstrate the style and arrangement of communication that I have been using in  my group for running a successful preparatory program event. Throughout one's daily life,job, and relationships. I also demonstrate successful time use that I have used when delivering a preparatory event and in everyday life. Then I will use a number of critical thinking strategies in the planning and execution of an event and in  mygathering. Finally, I used fundamental deduction to solve many problems in mydaily life and to portray an event. I will improve as a and more expert by using these processes and adjusting I deduction into various expert practices and applying it to function with mygroup and present a preparing event. 



CONTENTS:


A. INTRODUCTION: .................................................................................................................................................. 8

B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN 

EFFECTIVELY DESIGN AND DELIVER A TRAINING EVENT FOR A GIVEN TARGET AUDIENCE: ......... 8

I. Definition and the importance of communication skill: ........................................................................................ 8

1. Definition: ......................................................................................................................................................... 8

2. Importance: ....................................................................................................................................................... 8

3. Communication Skills: ..................................................................................................................................... 9

4. How to Improve Your Communication Skills: ............................................................................................... 11

5. Communicating Effectively in The Workplace: ............................................................................................. 12

II. Verbal communication: ...................................................................................................................................... 13

1. Definition: ....................................................................................................................................................... 13

2. Opening Communication: ............................................................................................................................... 13

3. Effective Speaking and Listening: .................................................................................................................. 14

4. Reinforcement: ................................................................................................................................................ 15

5. Questioning: .................................................................................................................................................... 15

6. Reflecting and Clarifying:............................................................................................................................... 16

7. Closing Communication ................................................................................................................................. 16

III. Non-Verbal communication: ............................................................................................................................ 17

1. Definition: ....................................................................................................................................................... 17

2. The significant of Non-Verbal Communication: ............................................................................................ 17

3. Types of Non-Verbal Communication: .......................................................................................................... 18

IV. Communication in mygroup: ........................................................................................................................... 19

1. Definition: ....................................................................................................................................................... 19

2. Verbal and Non-Verbal Group Communication: ............................................................................................ 19

3. Why quality Group Communication is important: ......................................................................................... 19

4. Communication in my group: ......................................................................................................................... 20

C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING 

AN EVENT: ............................................................................................................................................................... 21

I. Definition and the importance of time management skill: .................................................................................. 21

1. Definition: ....................................................................................................................................................... 21

2. The Importance of Time Management: .......................................................................................................... 21

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II. Planning a training event (group work): ............................................................................................................ 21

1. Name of the Training program: ...................................................................................................................... 21

2. Goals of the Training program: ....................................................................................................................... 21

3. Participants: .................................................................................................................................................... 21

4. Time: ............................................................................................................................................................... 21

5. Place: ............................................................................................................................................................... 21

6. Agenda: ........................................................................................................................................................... 22

7. GANTT chart: (time frame to prepare for the event) ...................................................................................... 23

8. Estimated Budget:A ........................................................................................................................................ 23

9. PowerPoint Slides for session: ........................................................................................................................ 24

10. Speaker notes: ............................................................................................................................................... 31

D. DESIGN A PROFESSIONAL SCHEDULE TO SUPPORT THE PLANNING OF AN EVENT, TO INCLUDE 

CONTINGENGIES AND JUSTIFICATIONS OF TIME ALLOCATED: ............................................................... 31

I. Design a professional schedule to support the planning of an event: .................................................................. 31

II. Contingencies in Event: ..................................................................................................................................... 32

E. EVALUATE THE EFFECTIVENESS AND APPLICATION OF INTERPERSONAL SKILLS DURING  THE 

DESIGN AND DELIVERY OF TRAINING EVENT: .............................................................................................. 34

F. DEMONSTRATE THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES IN THE DESIGN AND 

DELIVERY OF AN EVENT: .................................................................................................................................... 34

I. Definition and the importance of problem solving: ............................................................................................. 34

1. Definition ........................................................................................................................................................ 34

2. Importance of problem-solving skills: ............................................................................................................ 35

II. Some techniques and tools for the problem solving: ......................................................................................... 35

1. I-Identify the Problem: .................................................................................................................................... 36

2. D-Define an Outcome: .................................................................................................................................... 36

3. E-Explore Possible Strategies: ........................................................................................................................ 36

4. A-Anticipate Outcomes & Act: ...................................................................................................................... 36

5. L-Look and Learn: .......................................................................................................................................... 37

III. Problems and Solutions in the training event: .................................................................................................. 37

1. The frantic pace of personnel planning: .......................................................................................................... 37

2. A distributed workforce: ................................................................................................................................. 37

3. Different learning habits: ................................................................................................................................ 38

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4. Lack of commitment: ...................................................................................................................................... 38

5. Training that is not relevant: ........................................................................................................................... 39

6. Expenses, expenses, and expenses: ................................................................................................................. 39

G. DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION: ....... 39

I. Definition and the importance of critical reasoning: ........................................................................................... 39

1. Definition: ....................................................................................................................................................... 39

2. The importance of critical reasoning: ............................................................................................................. 40

II. Apply to a given solution: .................................................................................................................................. 40

1. Evaluating Online Information: ...................................................................................................................... 40

2. Choosing a Career Path:.................................................................................................................................. 41

H. RESEARCH THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES USED INTHE DESIGN AND 

DELIVERY OF AN EVENT: .................................................................................................................................... 41

I. Justify the use and application of a range of solution methodologies: .................................................................... 43

I. SWOT Analysis: .................................................................................................................................................. 44

1. Definition: ....................................................................................................................................................... 44

2. Example of SWOT analysis: ........................................................................................................................... 44

II. 5 Whys? .............................................................................................................................................................. 45

1. Definition: ....................................................................................................................................................... 45

2. Example of the 5 Whys: .................................................................................................................................. 46

III. Six thinking hats: .............................................................................................................................................. 47

1. Definition: ....................................................................................................................................................... 47

2. Example using the Six Thinking Hats: ........................................................................................................... 48

IV. The Six Step Problem Solving Model: ............................................................................................................. 51

V. Root reason examination: .................................................................................................................................. 57

1. Definition: ....................................................................................................................................................... 57

2. The Root Cause Analysis Process: ................................................................................................................. 57

J. CRITIQUE THE PROCESS OF APPLYING CRITICAL REASONING TO A GIVEN TASK/ACTIVITY OR 

EVENT: ...................................................................................................................................................................... 58

I. Identification: ...................................................................................................................................................... 59

II. Research: ............................................................................................................................................................ 59

III. Identifying inclinations: .................................................................................................................................... 59

IV. Inference: .......................................................................................................................................................... 59

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V. Determining Importance: ................................................................................................................................... 60

VI. Curiosity: .......................................................................................................................................................... 60

K. PERFORMANCE EVALUATION: ...................................................................................................................... 60

I. Team member’s roles (4 members):.................................................................................................................... 60

II. My contribution:................................................................................................................................................. 60

L. CONCLUSION: ..................................................................................................................................................... 60

M. CRITICAL EVALUATION: ................................................................................................................................ 61

List of figures: 

Figure 1: Communication skill  .............................................................................................................................................................................8

Figure 2: Essential Communication Skill  .............................................................................................................................................................9

Figure 3: Verbal Communication  .......................................................................................................................................................................  13

Figure 4: Non-Verbal Communication  ...............................................................................................................................................................  17

Figure 5: Group Communication .......................................................................................................................................................................  19

Figure 6: PowerPoint Slides  ...............................................................................................................................................................................  30

Figure 7: IDEAL problem solving method .........................................................................................................................................................  35

Figure 8: Problem Solving Steps  ........................................................................................................................................................................  42

Figure 9: Drill Down Technique ........................................................................................................................................................................  43

Figure 10: SWOT analysis  ..................................................................................................................................................................................  44

Figure 11: 5 WHY  ...............................................................................................................................................................................................  46

Figure 12: Six thinking hats................................................................................................................................................................................  47

Figure 13: Six thinking hats example .................................................................................................................................................................  49

Figure 14: Six-step problem solving model ........................................................................................................................................................  51

Figure 15: Diagnose the Problem ......................................................................................................................................................................  52

Figure 16: Determine the root cause(s) of the problem  ......................................................................................................................................  53

Figure 17: Develop Alternative Solutions ..........................................................................................................................................................  54

Figure 18: Select a Solution ...............................................................................................................................................................................  54

Figure 19: Implement the Solution .....................................................................................................................................................................  55

Figure 20: Evaluate the Outcome  .......................................................................................................................................................................  56

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Nguyen Xuan Cong-GCH200253 

List of tables: 

Table 1: GANTT chart  ........................................................................................................................................................................................  23

Table 2: Professional schedule of the event  ........................................................................................................................................................  32

Table 3: Contingencies in Event  .........................................................................................................................................................................  33

Table 4: SWOT analysis example  










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