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Microsoft AB-100 - Agentic AI Business Solutions Architect Exam (Include Answer)
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Đề thi chứng chỉ Microsoft AB-100 - Kiến trúc sư Giải pháp Doanh nghiệp AI Tác nhân (Có kèm đáp án)
Question #1 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
Case study
This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study.
To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study.
A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it.
To start the case study
To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question.
Background
Fabrikam, Inc., is a global consumer goods company that is undergoing a digital transformation initiative to migrate its entire infrastructure to the Microsoft cloud. As a key element of this cloud migration, the company will implement Microsoft Dynamics 365 Sales, moving away from the current on-premises proprietary technologies used by its business-to-business (B2B) sales team.
As part of the cloud migration, Fabrikam will adopt an AI-first approach to its business solutions and implement AI solutions, wherever possible, to streamline operations.
Problem Statements
Fabrikam's infrastructure currently relies on various on-premises systems that require sales executives to use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used for these purposes, as the systems depend on keyboard input. As a result, the sales executives spend a lot of time using keyboards to search for data on several disparate systems and file servers, rather than focusing on the customers. This affects the customer experience.
Fabrikam stakeholders are concerned that users will be hesitant to adopt AI. If the AI initiatives are NOT adopted, cost savings will never be realized. Additionally, funding for future AI initiatives will depend on demonstrating an increase in AI adoption month over month. As the AI agent initiative for the sales team will be the first for Fabrikam, the rapid adoption of the agent is a high priority.
Planned Initiatives
General
Fabrikam management has prioritized AI-driven projects to improve efficiency, customer engagement, and responsible AI adoption. The current application infrastructure is on-premises and must be migrated to the cloud to support the adoption of these technologies.
Infrastructure Migration
Fabrikam plans to migrate from its current on-premises infrastructure to a completely cloud-based topology; this will include user authentication, the security framework, and, primarily, the adoption of the services by end users.
All the data from the different systems will be consolidated into a single data source - a common data model that will use a Microsoft Dataverse environment as a single source of truth (SSOT) for the sales team.
Sales Cycle Enablement
To achieve the company's objectives, Fabrikam intends to implement the following strategies to enhance the sales cycle:
Use low-code development to create a single AI agent that has Dataverse as its core component.
Ensure that sales managers can access unanswered correspondence from prospects and intervene as appropriate.
Replace the previous proprietary software with Dynamics 365 Sales to track sales cycles and customer interactions.
Have the sales executives use Dynamics 365 Sales to track interactions for open opportunities and send follow-up communications to prospects.
Have the sales executives use handsfree headsets to interact with an AI agent when they have questions about internal policies or customer data.
Requirements
Infrastructure Migration
Fabrikam has identified the following infrastructure migration requirements:
Azure must be used for all future infrastructure workloads.
The company must follow Microsoft-recommended methodologies for infrastructure migration to the cloud.
Any created AI agents must have their return on investment (ROI) calculated to ensure that the solution will save the company money.
Sales Cycle Enablement
Fabrikam has identified the following requirements for sales cycle enablement:
The final AI agent must follow Microsoft recommendations for a conversational user experience.
A designated checklist must be reviewed to ensure that the AI agent follows Microsoft deployment recommendations for a compliant solution.
Detailed telemetry must be logged for the first created AI agent to help troubleshoot and optimize the agent during the initial AI agent adoption process.
Unexpected AI agent actions must end in an escalation to a live representative. For example, a sales executive must be rerouted to a representative if the agent cannot answer a question after two failed attempts.
The return on investment (ROI) of switching from the current process to the future process is required for stakeholder sign off.
The sales team must use Dynamics 365 Sales to correspond with prospects more quickly and efficiently than currently.
Sales managers must report on the adoption of the AI agent to key Fabrikam stakeholders on a monthly basis.
Any sensitive information, such as user IDs and names, shared via the AI agent must be tracked for future auditing.
Which framework should you use to meet the AI agent requirements for the sales cycle enablement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #2 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
Case study
This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study.
To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study.
A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it.
To start the case study
To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question.
Background
Fabrikam, Inc., is a global consumer goods company that is undergoing a digital transformation initiative to migrate its entire infrastructure to the Microsoft cloud. As a key element of this cloud migration, the company will implement Microsoft Dynamics 365 Sales, moving away from the current on-premises proprietary technologies used by its business-to-business (B2B) sales team.
As part of the cloud migration, Fabrikam will adopt an AI-first approach to its business solutions and implement AI solutions, wherever possible, to streamline operations.
Problem Statements
Fabrikam's infrastructure currently relies on various on-premises systems that require sales executives to use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used for these purposes, as the systems depend on keyboard input. As a result, the sales executives spend a lot of time using keyboards to search for data on several disparate systems and file servers, rather than focusing on the customers. This affects the customer experience.
Fabrikam stakeholders are concerned that users will be hesitant to adopt AI. If the AI initiatives are NOT adopted, cost savings will never be realized. Additionally, funding for future AI initiatives will depend on demonstrating an increase in AI adoption month over month. As the AI agent initiative for the sales team will be the first for Fabrikam, the rapid adoption of the agent is a high priority.
Planned Initiatives
General
Fabrikam management has prioritized AI-driven projects to improve efficiency, customer engagement, and responsible AI adoption. The current application infrastructure is on-premises and must be migrated to the cloud to support the adoption of these technologies.
Infrastructure Migration
Fabrikam plans to migrate from its current on-premises infrastructure to a completely cloud-based topology; this will include user authentication, the security framework, and, primarily, the adoption of the services by end users.
All the data from the different systems will be consolidated into a single data source - a common data model that will use a Microsoft Dataverse environment as a single source of truth (SSOT) for the sales team.
Sales Cycle Enablement
To achieve the company's objectives, Fabrikam intends to implement the following strategies to enhance the sales cycle:
Use low-code development to create a single AI agent that has Dataverse as its core component.
Ensure that sales managers can access unanswered correspondence from prospects and intervene as appropriate.
Replace the previous proprietary software with Dynamics 365 Sales to track sales cycles and customer interactions.
Have the sales executives use Dynamics 365 Sales to track interactions for open opportunities and send follow-up communications to prospects.
Have the sales executives use handsfree headsets to interact with an AI agent when they have questions about internal policies or customer data.
Requirements
Infrastructure Migration
Fabrikam has identified the following infrastructure migration requirements:
Azure must be used for all future infrastructure workloads.
The company must follow Microsoft-recommended methodologies for infrastructure migration to the cloud.
Any created AI agents must have their return on investment (ROI) calculated to ensure that the solution will save the company money.
Sales Cycle Enablement
Fabrikam has identified the following requirements for sales cycle enablement:
The final AI agent must follow Microsoft recommendations for a conversational user experience.
A designated checklist must be reviewed to ensure that the AI agent follows Microsoft deployment recommendations for a compliant solution.
Detailed telemetry must be logged for the first created AI agent to help troubleshoot and optimize the agent during the initial AI agent adoption process.
Unexpected AI agent actions must end in an escalation to a live representative. For example, a sales executive must be rerouted to a representative if the agent cannot answer a question after two failed attempts.
The return on investment (ROI) of switching from the current process to the future process is required for stakeholder sign off.
The sales team must use Dynamics 365 Sales to correspond with prospects more quickly and efficiently than currently.
Sales managers must report on the adoption of the AI agent to key Fabrikam stakeholders on a monthly basis.
Any sensitive information, such as user IDs and names, shared via the AI agent must be tracked for future auditing.
Which framework should you use for the infrastructure migration?
Case study
This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study.
To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study.
A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it.
To start the case study
To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question.
Background
Fabrikam, Inc., is a global consumer goods company that is undergoing a digital transformation initiative to migrate its entire infrastructure to the Microsoft cloud. As a key element of this cloud migration, the company will implement Microsoft Dynamics 365 Sales, moving away from the current on-premises proprietary technologies used by its business-to-business (B2B) sales team.
As part of the cloud migration, Fabrikam will adopt an AI-first approach to its business solutions and implement AI solutions, wherever possible, to streamline operations.
Problem Statements
Fabrikam's infrastructure currently relies on various on-premises systems that require sales executives to use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used for these purposes, as the systems depend on keyboard input. As a result, the sales executives spend a lot of time using keyboards to search for data on several disparate systems and file servers, rather than focusing on the customers. This affects the customer experience.
Fabrikam stakeholders are concerned that users will be hesitant to adopt AI. If the AI initiatives are NOT adopted, cost savings will never be realized. Additionally, funding for future AI initiatives will depend on demonstrating an increase in AI adoption month over month. As the AI agent initiative for the sales team will be the first for Fabrikam, the rapid adoption of the agent is a high priority.
Planned Initiatives
General
Fabrikam management has prioritized AI-driven projects to improve efficiency, customer engagement, and responsible AI adoption. The current application infrastructure is on-premises and must be migrated to the cloud to support the adoption of these technologies.
Infrastructure Migration
Fabrikam plans to migrate from its current on-premises infrastructure to a completely cloud-based topology; this will include user authentication, the security framework, and, primarily, the adoption of the services by end users.
All the data from the different systems will be consolidated into a single data source - a common data model that will use a Microsoft Dataverse environment as a single source of truth (SSOT) for the sales team.
Sales Cycle Enablement
To achieve the company's objectives, Fabrikam intends to implement the following strategies to enhance the sales cycle:
Use low-code development to create a single AI agent that has Dataverse as its core component.
Ensure that sales managers can access unanswered correspondence from prospects and intervene as appropriate.
Replace the previous proprietary software with Dynamics 365 Sales to track sales cycles and customer interactions.
Have the sales executives use Dynamics 365 Sales to track interactions for open opportunities and send follow-up communications to prospects.
Have the sales executives use handsfree headsets to interact with an AI agent when they have questions about internal policies or customer data.
Requirements
Infrastructure Migration
Fabrikam has identified the following infrastructure migration requirements:
Azure must be used for all future infrastructure workloads.
The company must follow Microsoft-recommended methodologies for infrastructure migration to the cloud.
Any created AI agents must have their return on investment (ROI) calculated to ensure that the solution will save the company money.
Sales Cycle Enablement
Fabrikam has identified the following requirements for sales cycle enablement:
The final AI agent must follow Microsoft recommendations for a conversational user experience.
A designated checklist must be reviewed to ensure that the AI agent follows Microsoft deployment recommendations for a compliant solution.
Detailed telemetry must be logged for the first created AI agent to help troubleshoot and optimize the agent during the initial AI agent adoption process.
Unexpected AI agent actions must end in an escalation to a live representative. For example, a sales executive must be rerouted to a representative if the agent cannot answer a question after two failed attempts.
The return on investment (ROI) of switching from the current process to the future process is required for stakeholder sign off.
The sales team must use Dynamics 365 Sales to correspond with prospects more quickly and efficiently than currently.
Sales managers must report on the adoption of the AI agent to key Fabrikam stakeholders on a monthly basis.
Any sensitive information, such as user IDs and names, shared via the AI agent must be tracked for future auditing.
Which framework should you use for the infrastructure migration?
**A. Microsoft Cloud Adoption Framework for Azure
B. Success by Design
C. Microsoft Power Platform Center of Excellence (CoE)
D. Microsoft Power Platform Project Setup Wizard
Question #3 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company uses Microsoft Dynamics 365 Sales to manage leads that are stored in a Microsoft Dataverse table named Lead and use non-standard terminology and custom columns.
You need to configure business terms in the Lead table so that Microsoft Copilot controls can summarize the leads efficiently. The solution must minimize administrative effort.
How should you configure the business terms?
A. Combine all the fields into one custom field.
**B. Map the field display names as business terms.
C. Add the schema names as business terms.
D. Create new business terms for each field.
Question #6 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has an AI business solution.
You need to extend the solution so that Microsoft 365 Copilot can invoke external logic hosted in Azure services.
Question #7 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
You need to design a shared prompt library that will be used across multiple business units. The solution must meet the following requirements:
Ensure consistent AI responses with reusable formats.
Support governance and version control.
Minimize administrative effort.
Minimize ongoing costs.
What should you recommend for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #8 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
DRAG DROP
A company has a Microsoft Foundry project that uses a single agent and a single prompt to complete a series of tasks.
The agent encounters the following issues:
It frequently produces incomplete results.
It struggles with domain-specific reasoning.
Agent response times are remarkably slow.
You need to recommend a solution to improve the overall performance and accuracy of the agent.
What should you include in the recommendation? To answer, drag the appropriate actions to the correct requirements. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question #9 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A financial services company uses Microsoft Dynamics 365 Finance.
Currently, the company's support staff manually reviews customer transaction histories to detect potential fraud cases before escalating the cases.
You need to recommend an automation solution for the review process. The solution must ensure that escalations reach a human analyst for final decision making. What should you recommend?
Question #10 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company plans to deploy a Microsoft Copilot Studio agent that will analyze historical business data to predict customer behavior.
The data is currently stored in an Azure SQL database, flat files, APIs, and logs.
You need to organize the data into a format that can be used as a knowledge source in Copilot Studio.
What should you include in the solution?
**A. Azure AI Search
B. Azure Data Lake Storage
C. Azure Cosmos DB
D. Azure Translator in Foundry Tools
Question #11 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A retail company plans to deploy Microsoft Copilot Studio agents to support:
Microsoft Dynamics 365 Commerce scenarios.
A Microsoft Power Apps inventory management solution.
You need to recommend a solution to organize product catalog data as a consistent source for multiple AI systems.
What should you recommend?
A. Let each agent scrape product details from Microsoft SharePoint Online libraries.
B. Store the product catalog data in a separate custom table for each agent.
C. Configure prompts to pull product details from the PDFs of external vendors.
**D. Centralize the product catalog data in Microsoft Dataverse and expose the data to both agents.
Question #12 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has a portfolio of AI initiatives at different stages of development.
You need to recommend a structured approach to evaluating the return on AI investment (ROAI) across all the initiatives. The solution must balance immediate results with long-term values and strategic innovations.
What should you include in the recommendation?
A. Ensure that the data processed by Azure OpenAI is stored in the United States.
B. From the Microsoft Purview portal, validate the Data loss prevention settings.
C. Migrate the tenant to the United States.
**D. Ensure that cross-region data movement is enabled for the Canadian environment and connector dependencies.
Question #17 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
A company has a Microsoft Copilot Studio agent for customer support.
You are reviewing and validating the following prompts:
• A prompt that has instructions to "help the customer as best you can"
• A prompt that helps retrieve product information from a knowledge base
You need to ensure that the agent delivers consistent and accurate responses.
What should you do for each prompt? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #18 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
You are designing a testing solution for Microsoft Copilot Studio agents.
You need to validate prompt engineering best practices to ensure that the agents generate accurate and contextually relevant responses.
Which prompt validation techniques and metrics should you include in the solution? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #19 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has two Microsoft Power Platform environments named Dev1 and Prod1. A Microsoft Copilot Studio agent named Agent1 is built into a solution in the Dev1 environment.
You plan to deploy Agent1 to Prod1.
You need to make Agent1 available to the users in Prod1. The solution must minimize administrative effort.
What should you do?
A. Share Agent1 with the users in Prod1.
B. Export the solution as an unmanaged solution and import the solution into Prod1.
**C. Export the solution as a managed solution and import the solution into Prod1.
D. Create a new Copilot Studio agent in Prod1 by replicating the configuration of Agent1.
Question #20 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has a Microsoft Power Platform environment that contains Microsoft Dataverse data.
You create a Microsoft Copilot Studio agent named Agent1 that processes the Dataverse data.
You discover that Agent1 fails to return relevant or accurate results.
You need to improve the quality and reliability of data grounding.
What should you do?
A. Retrain Agent1.
**B. Verify and cleanse the Dataverse data.
C. Use an adaptive card in Agent1.
D. Add example user inputs to the training data of Agent1.
Question #21 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company plans to deploy a Microsoft Copilot Studio agent to enhance customer support.
The company stores customer data across ServiceNow, Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Excel files in SharePoint Online.
You need to recommend a solution to ensure that the agent can deliver accurate and timely responses.
What should you recommend?
A. Implement a model router for query handling.
B. Create custom prompts.
**C. Implement Microsoft Power Platform connectors.
D. Enable incremental indexing in Azure AI Search.
Question #22 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A manufacturing company wants to deploy an agent that will automate supplier invoice processing.
You are designing a solution to evaluate the financial implications of the deployment. The company is especially concerned about budget overruns.
You need to ensure that the solution considers the total cost of ownership (TCO), the expected savings from using automation, and whether to extend the existing AI capabilities.
What should you include in the design?
A. a break-even analysis only
B. adopting prebuilt agents to reduce the deployment time
C. training a custom model
**D. a return on AI investment (ROAI) analysis
Question #23 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has a Microsoft Power Platform solution that contains the following components:
• Microsoft Dataverse tables
• A Microsoft Power BI workspace named WS1
• A canvas app named App1 that uses Dataverse
• A Power BI semantic model that connects to Dataverse by using DirectQuery
You plan to use generative AI to provide answers to queries based on a subset of corporate data.
You need to ensure that the data is available as a grounding data source for AI systems.
What should you do?
A. Populate a Dataverse table.
B. Share WS1.
**C. Endorse the semantic model.
D. Export the semantic model.
Question #24 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
DRAG DROP
A company plans to implement an AI business solution for a consumer goods company.
You need to create agents that meet the following requirements:
• Orchestrate the sales order fulfillment and shipping of goods to customers.
• Analyze historical data and trends to replenish stock.
Which type of agent should you use for each requirement? To answer, drag the appropriate agent types to the correct requirements. Each agent type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question #25 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has an AI agent that automates the review of customer feedback stored in a cloud database.
You plan to generate monthly reports from the agent's output to provide insights into customer sentiment and guide product development and marketing.
You need to ensure that the data ingested by the agent is clean and suitable for the intended use.
What should you do to prepare the data?
A. Create a workflow in Microsoft Power Automate.
**B. Identify and address biased data.
C. Create an agent flow in Microsoft Copilot Studio.
D. Sort the database by customer last name.
Question #26 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company is designing a Microsoft Power Platform solution to reduce the manual steps of a business process by deploying an existing AI model.
You need to calculate the return on AI investment (ROAI) by identifying the metadata and telemetry of the solution.
What should you use?
A. Microsoft Power Platform admin center
B. Success by Design
**C. the Business value toolkit
D. Microsoft Cloud Adoption Framework for Azure
Question #27 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
A company has a Microsoft Power Platform environment.
You need to build two agents named Agent1 and Agent2. The solution must meet the following requirements:
• Agent1 must be extendable by using the Semantic Kernel and must connect to multiple business apps and APIs.
• Agent2 must connect directly to data stored in Microsoft Dataverse and must be embeddable in a Microsoft Power Apps canvas app.
What should you use to build each agent? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #28 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has an Azure environment that supports multiple business units.
The company plans to implement an AI solution that will perform sentiment analysis on customer product reviews.
You need to evaluate the potential cost of the solution to support return on AI investment (ROAI) analysis.
What should you use?
A. Cost Management + Billing
B. Microsoft Fabric SKU Estimator
**C. Total Cost of Ownership (TCO) Calculator
D. Azure Reservations
Question #29 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
You need to recommend a Microsoft Power Platform solution for customer support. The solution must include AI capabilities in Microsoft Power Automate and must meet the following requirements:
• Use a centralized workspace for AI models.
• Generate short overviews from large amounts of unstructured text, such as case notes or transcripts, without requiring additional training or coding.
What should you include in the recommendation for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #30 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
A company uses Microsoft Dynamics 365 Finance for accounts payable and customer debt recovery.
You are designing an AI finance process that meets the following requirements:
• Provides AI-driven details to help staff identify overdue vendor invoices and outstanding balances
• Helps staff reduce how long it takes to review overdue invoices and payment history
You need to recommend which Microsoft Copilot features to include in the design.
What should you recommend for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
...
B. Success by Design
C. Microsoft Power Platform Center of Excellence (CoE)
D. Microsoft Power Platform Project Setup Wizard
Question #3 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company uses Microsoft Dynamics 365 Sales to manage leads that are stored in a Microsoft Dataverse table named Lead and use non-standard terminology and custom columns.
You need to configure business terms in the Lead table so that Microsoft Copilot controls can summarize the leads efficiently. The solution must minimize administrative effort.
How should you configure the business terms?
A. Combine all the fields into one custom field.
**B. Map the field display names as business terms.
C. Add the schema names as business terms.
D. Create new business terms for each field.
Question #4 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
DRAG DROP
You are designing two Microsoft Copilot Studio agents named Agent1 and Agent2. Each agent must meet the following requirements:
Each agent must use a standard model.
Each agent must NOT use generative orchestration.
Agent1 must support simple and short phrases for a given topic.
Agent2 must integrate with Microsoft Dynamics 365 Contact Center voice channel.
You need to recommend language models for the agents.
What should you recommend for each agent? To answer, drag the appropriate language models to the correct agents. Each language model may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question #5 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company uses Microsoft Dynamics 365 finance and operations apps.
The company plans to use Microsoft Copilot in-app help and guidance to generate responses for internal business processes.
You need to add an additional knowledge source for the business processes. The solution must NOT add new topics to the Copilot agent for the finance and operations apps.
Which knowledge source should you add?
A. Microsoft Dataverse
B. a public website
C. Azure AI Search
**D. a file upload
DRAG DROP
You are designing two Microsoft Copilot Studio agents named Agent1 and Agent2. Each agent must meet the following requirements:
Each agent must use a standard model.
Each agent must NOT use generative orchestration.
Agent1 must support simple and short phrases for a given topic.
Agent2 must integrate with Microsoft Dynamics 365 Contact Center voice channel.
You need to recommend language models for the agents.
What should you recommend for each agent? To answer, drag the appropriate language models to the correct agents. Each language model may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question #5 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company uses Microsoft Dynamics 365 finance and operations apps.
The company plans to use Microsoft Copilot in-app help and guidance to generate responses for internal business processes.
You need to add an additional knowledge source for the business processes. The solution must NOT add new topics to the Copilot agent for the finance and operations apps.
Which knowledge source should you add?
A. Microsoft Dataverse
B. a public website
C. Azure AI Search
**D. a file upload
Question #6 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has an AI business solution.
You need to extend the solution so that Microsoft 365 Copilot can invoke external logic hosted in Azure services.
What should you include in the solution?
A. Microsoft Copilot Studio skills
**B. Microsoft Power Platform connectors
C. custom engine agents
**B. Microsoft Power Platform connectors
C. custom engine agents
Question #7 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
You need to design a shared prompt library that will be used across multiple business units. The solution must meet the following requirements:
Ensure consistent AI responses with reusable formats.
Support governance and version control.
Minimize administrative effort.
Minimize ongoing costs.
What should you recommend for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #8 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
DRAG DROP
A company has a Microsoft Foundry project that uses a single agent and a single prompt to complete a series of tasks.
The agent encounters the following issues:
It frequently produces incomplete results.
It struggles with domain-specific reasoning.
Agent response times are remarkably slow.
You need to recommend a solution to improve the overall performance and accuracy of the agent.
What should you include in the recommendation? To answer, drag the appropriate actions to the correct requirements. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question #9 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A financial services company uses Microsoft Dynamics 365 Finance.
Currently, the company's support staff manually reviews customer transaction histories to detect potential fraud cases before escalating the cases.
You need to recommend an automation solution for the review process. The solution must ensure that escalations reach a human analyst for final decision making. What should you recommend?
A. Deploy an autonomous agent that closes non-fraud cases automatically.
B. Use Microsoft 365 Copilot in Word to automatically finalize fraud detection policies.
**C. Configure a task agent to generate fraud risk scores for the human analyst to review.
D. Export the data to a data lake for analysis in Microsoft Power BI.
B. Use Microsoft 365 Copilot in Word to automatically finalize fraud detection policies.
**C. Configure a task agent to generate fraud risk scores for the human analyst to review.
D. Export the data to a data lake for analysis in Microsoft Power BI.
Question #10 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company plans to deploy a Microsoft Copilot Studio agent that will analyze historical business data to predict customer behavior.
The data is currently stored in an Azure SQL database, flat files, APIs, and logs.
You need to organize the data into a format that can be used as a knowledge source in Copilot Studio.
What should you include in the solution?
**A. Azure AI Search
B. Azure Data Lake Storage
C. Azure Cosmos DB
D. Azure Translator in Foundry Tools
Question #11 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A retail company plans to deploy Microsoft Copilot Studio agents to support:
Microsoft Dynamics 365 Commerce scenarios.
A Microsoft Power Apps inventory management solution.
You need to recommend a solution to organize product catalog data as a consistent source for multiple AI systems.
What should you recommend?
A. Let each agent scrape product details from Microsoft SharePoint Online libraries.
B. Store the product catalog data in a separate custom table for each agent.
C. Configure prompts to pull product details from the PDFs of external vendors.
**D. Centralize the product catalog data in Microsoft Dataverse and expose the data to both agents.
Question #12 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has a portfolio of AI initiatives at different stages of development.
You need to recommend a structured approach to evaluating the return on AI investment (ROAI) across all the initiatives. The solution must balance immediate results with long-term values and strategic innovations.
What should you include in the recommendation?
A. a simple cost and benefit analysis
**B. a horizon-based framework
C. the internal rate of return (IRR) function
D. a prioritization grid
**B. a horizon-based framework
C. the internal rate of return (IRR) function
D. a prioritization grid
Question #13 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
You need to recommend a Microsoft Power Platform business solution that consolidates data from multiple internal and external data sources. The solution must meet the following requirements:
Provide the data as a centralized source for multiple AI systems, including Microsoft Copilot Studio agents, Dynamics 365 applications, and external AI models.
Support built-in data classification and protection policies.
Provide data for grounding and analytics.
You need to recommend a Microsoft Power Platform business solution that consolidates data from multiple internal and external data sources. The solution must meet the following requirements:
Provide the data as a centralized source for multiple AI systems, including Microsoft Copilot Studio agents, Dynamics 365 applications, and external AI models.
Support built-in data classification and protection policies.
Provide data for grounding and analytics.
What should you include in the recommendation?
**A. Microsoft Dataverse
B. Azure Data Lake Storage
C. a Microsoft Power BI semantic model
D. Azure Cosmos DB
B. Azure Data Lake Storage
C. a Microsoft Power BI semantic model
D. Azure Cosmos DB
Question #14 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company plans to deploy an AI-based customer service app that will autonomously manage interactions, escalate complex cases, and learn from historical ticket data.
You need to perform a return on AI investment (ROAI) analysis of the app deployment. The solution must ensure that the analysis is accurate.
What should you do first?
A. Establish the AI performance metrics.
B. Conduct an AI market benchmarking study.
C. Model the customer experience.
**D. Identify and quantify all the development, deployment, and operating costs.
A company plans to deploy an AI-based customer service app that will autonomously manage interactions, escalate complex cases, and learn from historical ticket data.
You need to perform a return on AI investment (ROAI) analysis of the app deployment. The solution must ensure that the analysis is accurate.
What should you do first?
A. Establish the AI performance metrics.
B. Conduct an AI market benchmarking study.
C. Model the customer experience.
**D. Identify and quantify all the development, deployment, and operating costs.
Question #15 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
DRAG DROP
You are designing end-to-end test scenarios for a business solution that uses Microsoft Dynamics 365 Sales and Dynamics 365 Finance.
You need to ensure that the business solution meets the following test requirements:
• Properly exchanges data between the Dynamics 365 apps
• Aligns with defined user workflows and business processes
Which type of testing should you use for each requirement? To answer, drag the appropriate testing types to the correct requirements. Each testing type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question #16 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has a Microsoft 365 tenant in Canada and multiple Microsoft Power Platform environments in Canada and the United States.
The company plans to deploy a Microsoft Copilot Studio agent to the Canadian environment that will use:
• Microsoft Dataverse data stored in Canada
• A connector that connects to an Azure OpenAI instance in the United States
You need to ensure that the agent adheres to data residency and data movement policies before being deployed.
What should you do?
DRAG DROP
You are designing end-to-end test scenarios for a business solution that uses Microsoft Dynamics 365 Sales and Dynamics 365 Finance.
You need to ensure that the business solution meets the following test requirements:
• Properly exchanges data between the Dynamics 365 apps
• Aligns with defined user workflows and business processes
Which type of testing should you use for each requirement? To answer, drag the appropriate testing types to the correct requirements. Each testing type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question #16 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has a Microsoft 365 tenant in Canada and multiple Microsoft Power Platform environments in Canada and the United States.
The company plans to deploy a Microsoft Copilot Studio agent to the Canadian environment that will use:
• Microsoft Dataverse data stored in Canada
• A connector that connects to an Azure OpenAI instance in the United States
You need to ensure that the agent adheres to data residency and data movement policies before being deployed.
What should you do?
A. Ensure that the data processed by Azure OpenAI is stored in the United States.
B. From the Microsoft Purview portal, validate the Data loss prevention settings.
C. Migrate the tenant to the United States.
**D. Ensure that cross-region data movement is enabled for the Canadian environment and connector dependencies.
Question #17 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
A company has a Microsoft Copilot Studio agent for customer support.
You are reviewing and validating the following prompts:
• A prompt that has instructions to "help the customer as best you can"
• A prompt that helps retrieve product information from a knowledge base
You need to ensure that the agent delivers consistent and accurate responses.
What should you do for each prompt? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #18 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
You are designing a testing solution for Microsoft Copilot Studio agents.
You need to validate prompt engineering best practices to ensure that the agents generate accurate and contextually relevant responses.
Which prompt validation techniques and metrics should you include in the solution? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #19 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has two Microsoft Power Platform environments named Dev1 and Prod1. A Microsoft Copilot Studio agent named Agent1 is built into a solution in the Dev1 environment.
You plan to deploy Agent1 to Prod1.
You need to make Agent1 available to the users in Prod1. The solution must minimize administrative effort.
What should you do?
A. Share Agent1 with the users in Prod1.
B. Export the solution as an unmanaged solution and import the solution into Prod1.
**C. Export the solution as a managed solution and import the solution into Prod1.
D. Create a new Copilot Studio agent in Prod1 by replicating the configuration of Agent1.
Question #20 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has a Microsoft Power Platform environment that contains Microsoft Dataverse data.
You create a Microsoft Copilot Studio agent named Agent1 that processes the Dataverse data.
You discover that Agent1 fails to return relevant or accurate results.
You need to improve the quality and reliability of data grounding.
What should you do?
A. Retrain Agent1.
**B. Verify and cleanse the Dataverse data.
C. Use an adaptive card in Agent1.
D. Add example user inputs to the training data of Agent1.
Question #21 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company plans to deploy a Microsoft Copilot Studio agent to enhance customer support.
The company stores customer data across ServiceNow, Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Excel files in SharePoint Online.
You need to recommend a solution to ensure that the agent can deliver accurate and timely responses.
What should you recommend?
A. Implement a model router for query handling.
B. Create custom prompts.
**C. Implement Microsoft Power Platform connectors.
D. Enable incremental indexing in Azure AI Search.
Question #22 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A manufacturing company wants to deploy an agent that will automate supplier invoice processing.
You are designing a solution to evaluate the financial implications of the deployment. The company is especially concerned about budget overruns.
You need to ensure that the solution considers the total cost of ownership (TCO), the expected savings from using automation, and whether to extend the existing AI capabilities.
What should you include in the design?
A. a break-even analysis only
B. adopting prebuilt agents to reduce the deployment time
C. training a custom model
**D. a return on AI investment (ROAI) analysis
Question #23 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has a Microsoft Power Platform solution that contains the following components:
• Microsoft Dataverse tables
• A Microsoft Power BI workspace named WS1
• A canvas app named App1 that uses Dataverse
• A Power BI semantic model that connects to Dataverse by using DirectQuery
You plan to use generative AI to provide answers to queries based on a subset of corporate data.
You need to ensure that the data is available as a grounding data source for AI systems.
What should you do?
A. Populate a Dataverse table.
B. Share WS1.
**C. Endorse the semantic model.
D. Export the semantic model.
Question #24 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
DRAG DROP
A company plans to implement an AI business solution for a consumer goods company.
You need to create agents that meet the following requirements:
• Orchestrate the sales order fulfillment and shipping of goods to customers.
• Analyze historical data and trends to replenish stock.
Which type of agent should you use for each requirement? To answer, drag the appropriate agent types to the correct requirements. Each agent type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question #25 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has an AI agent that automates the review of customer feedback stored in a cloud database.
You plan to generate monthly reports from the agent's output to provide insights into customer sentiment and guide product development and marketing.
You need to ensure that the data ingested by the agent is clean and suitable for the intended use.
What should you do to prepare the data?
A. Create a workflow in Microsoft Power Automate.
**B. Identify and address biased data.
C. Create an agent flow in Microsoft Copilot Studio.
D. Sort the database by customer last name.
Question #26 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company is designing a Microsoft Power Platform solution to reduce the manual steps of a business process by deploying an existing AI model.
You need to calculate the return on AI investment (ROAI) by identifying the metadata and telemetry of the solution.
What should you use?
A. Microsoft Power Platform admin center
B. Success by Design
**C. the Business value toolkit
D. Microsoft Cloud Adoption Framework for Azure
Question #27 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
A company has a Microsoft Power Platform environment.
You need to build two agents named Agent1 and Agent2. The solution must meet the following requirements:
• Agent1 must be extendable by using the Semantic Kernel and must connect to multiple business apps and APIs.
• Agent2 must connect directly to data stored in Microsoft Dataverse and must be embeddable in a Microsoft Power Apps canvas app.
What should you use to build each agent? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #28 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has an Azure environment that supports multiple business units.
The company plans to implement an AI solution that will perform sentiment analysis on customer product reviews.
You need to evaluate the potential cost of the solution to support return on AI investment (ROAI) analysis.
What should you use?
A. Cost Management + Billing
B. Microsoft Fabric SKU Estimator
**C. Total Cost of Ownership (TCO) Calculator
D. Azure Reservations
Question #29 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
You need to recommend a Microsoft Power Platform solution for customer support. The solution must include AI capabilities in Microsoft Power Automate and must meet the following requirements:
• Use a centralized workspace for AI models.
• Generate short overviews from large amounts of unstructured text, such as case notes or transcripts, without requiring additional training or coding.
What should you include in the recommendation for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #30 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
A company uses Microsoft Dynamics 365 Finance for accounts payable and customer debt recovery.
You are designing an AI finance process that meets the following requirements:
• Provides AI-driven details to help staff identify overdue vendor invoices and outstanding balances
• Helps staff reduce how long it takes to review overdue invoices and payment history
You need to recommend which Microsoft Copilot features to include in the design.
What should you recommend for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
...
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Đề thi chứng chỉ Microsoft AB-100 - Kiến trúc sư Giải pháp Doanh nghiệp AI Tác nhân (Có kèm đáp án)
Question #1 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
Case study
This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study.
To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study.
A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it.
To start the case study
To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question.
Background
Fabrikam, Inc., is a global consumer goods company that is undergoing a digital transformation initiative to migrate its entire infrastructure to the Microsoft cloud. As a key element of this cloud migration, the company will implement Microsoft Dynamics 365 Sales, moving away from the current on-premises proprietary technologies used by its business-to-business (B2B) sales team.
As part of the cloud migration, Fabrikam will adopt an AI-first approach to its business solutions and implement AI solutions, wherever possible, to streamline operations.
Problem Statements
Fabrikam's infrastructure currently relies on various on-premises systems that require sales executives to use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used for these purposes, as the systems depend on keyboard input. As a result, the sales executives spend a lot of time using keyboards to search for data on several disparate systems and file servers, rather than focusing on the customers. This affects the customer experience.
Fabrikam stakeholders are concerned that users will be hesitant to adopt AI. If the AI initiatives are NOT adopted, cost savings will never be realized. Additionally, funding for future AI initiatives will depend on demonstrating an increase in AI adoption month over month. As the AI agent initiative for the sales team will be the first for Fabrikam, the rapid adoption of the agent is a high priority.
Planned Initiatives
General
Fabrikam management has prioritized AI-driven projects to improve efficiency, customer engagement, and responsible AI adoption. The current application infrastructure is on-premises and must be migrated to the cloud to support the adoption of these technologies.
Infrastructure Migration
Fabrikam plans to migrate from its current on-premises infrastructure to a completely cloud-based topology; this will include user authentication, the security framework, and, primarily, the adoption of the services by end users.
All the data from the different systems will be consolidated into a single data source - a common data model that will use a Microsoft Dataverse environment as a single source of truth (SSOT) for the sales team.
Sales Cycle Enablement
To achieve the company's objectives, Fabrikam intends to implement the following strategies to enhance the sales cycle:
Use low-code development to create a single AI agent that has Dataverse as its core component.
Ensure that sales managers can access unanswered correspondence from prospects and intervene as appropriate.
Replace the previous proprietary software with Dynamics 365 Sales to track sales cycles and customer interactions.
Have the sales executives use Dynamics 365 Sales to track interactions for open opportunities and send follow-up communications to prospects.
Have the sales executives use handsfree headsets to interact with an AI agent when they have questions about internal policies or customer data.
Requirements
Infrastructure Migration
Fabrikam has identified the following infrastructure migration requirements:
Azure must be used for all future infrastructure workloads.
The company must follow Microsoft-recommended methodologies for infrastructure migration to the cloud.
Any created AI agents must have their return on investment (ROI) calculated to ensure that the solution will save the company money.
Sales Cycle Enablement
Fabrikam has identified the following requirements for sales cycle enablement:
The final AI agent must follow Microsoft recommendations for a conversational user experience.
A designated checklist must be reviewed to ensure that the AI agent follows Microsoft deployment recommendations for a compliant solution.
Detailed telemetry must be logged for the first created AI agent to help troubleshoot and optimize the agent during the initial AI agent adoption process.
Unexpected AI agent actions must end in an escalation to a live representative. For example, a sales executive must be rerouted to a representative if the agent cannot answer a question after two failed attempts.
The return on investment (ROI) of switching from the current process to the future process is required for stakeholder sign off.
The sales team must use Dynamics 365 Sales to correspond with prospects more quickly and efficiently than currently.
Sales managers must report on the adoption of the AI agent to key Fabrikam stakeholders on a monthly basis.
Any sensitive information, such as user IDs and names, shared via the AI agent must be tracked for future auditing.
Which framework should you use to meet the AI agent requirements for the sales cycle enablement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #2 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
Case study
This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study.
To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study.
A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it.
To start the case study
To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question.
Background
Fabrikam, Inc., is a global consumer goods company that is undergoing a digital transformation initiative to migrate its entire infrastructure to the Microsoft cloud. As a key element of this cloud migration, the company will implement Microsoft Dynamics 365 Sales, moving away from the current on-premises proprietary technologies used by its business-to-business (B2B) sales team.
As part of the cloud migration, Fabrikam will adopt an AI-first approach to its business solutions and implement AI solutions, wherever possible, to streamline operations.
Problem Statements
Fabrikam's infrastructure currently relies on various on-premises systems that require sales executives to use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used for these purposes, as the systems depend on keyboard input. As a result, the sales executives spend a lot of time using keyboards to search for data on several disparate systems and file servers, rather than focusing on the customers. This affects the customer experience.
Fabrikam stakeholders are concerned that users will be hesitant to adopt AI. If the AI initiatives are NOT adopted, cost savings will never be realized. Additionally, funding for future AI initiatives will depend on demonstrating an increase in AI adoption month over month. As the AI agent initiative for the sales team will be the first for Fabrikam, the rapid adoption of the agent is a high priority.
Planned Initiatives
General
Fabrikam management has prioritized AI-driven projects to improve efficiency, customer engagement, and responsible AI adoption. The current application infrastructure is on-premises and must be migrated to the cloud to support the adoption of these technologies.
Infrastructure Migration
Fabrikam plans to migrate from its current on-premises infrastructure to a completely cloud-based topology; this will include user authentication, the security framework, and, primarily, the adoption of the services by end users.
All the data from the different systems will be consolidated into a single data source - a common data model that will use a Microsoft Dataverse environment as a single source of truth (SSOT) for the sales team.
Sales Cycle Enablement
To achieve the company's objectives, Fabrikam intends to implement the following strategies to enhance the sales cycle:
Use low-code development to create a single AI agent that has Dataverse as its core component.
Ensure that sales managers can access unanswered correspondence from prospects and intervene as appropriate.
Replace the previous proprietary software with Dynamics 365 Sales to track sales cycles and customer interactions.
Have the sales executives use Dynamics 365 Sales to track interactions for open opportunities and send follow-up communications to prospects.
Have the sales executives use handsfree headsets to interact with an AI agent when they have questions about internal policies or customer data.
Requirements
Infrastructure Migration
Fabrikam has identified the following infrastructure migration requirements:
Azure must be used for all future infrastructure workloads.
The company must follow Microsoft-recommended methodologies for infrastructure migration to the cloud.
Any created AI agents must have their return on investment (ROI) calculated to ensure that the solution will save the company money.
Sales Cycle Enablement
Fabrikam has identified the following requirements for sales cycle enablement:
The final AI agent must follow Microsoft recommendations for a conversational user experience.
A designated checklist must be reviewed to ensure that the AI agent follows Microsoft deployment recommendations for a compliant solution.
Detailed telemetry must be logged for the first created AI agent to help troubleshoot and optimize the agent during the initial AI agent adoption process.
Unexpected AI agent actions must end in an escalation to a live representative. For example, a sales executive must be rerouted to a representative if the agent cannot answer a question after two failed attempts.
The return on investment (ROI) of switching from the current process to the future process is required for stakeholder sign off.
The sales team must use Dynamics 365 Sales to correspond with prospects more quickly and efficiently than currently.
Sales managers must report on the adoption of the AI agent to key Fabrikam stakeholders on a monthly basis.
Any sensitive information, such as user IDs and names, shared via the AI agent must be tracked for future auditing.
Which framework should you use for the infrastructure migration?
Case study
This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study.
To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study.
A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it.
To start the case study
To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question.
Background
Fabrikam, Inc., is a global consumer goods company that is undergoing a digital transformation initiative to migrate its entire infrastructure to the Microsoft cloud. As a key element of this cloud migration, the company will implement Microsoft Dynamics 365 Sales, moving away from the current on-premises proprietary technologies used by its business-to-business (B2B) sales team.
As part of the cloud migration, Fabrikam will adopt an AI-first approach to its business solutions and implement AI solutions, wherever possible, to streamline operations.
Problem Statements
Fabrikam's infrastructure currently relies on various on-premises systems that require sales executives to use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used for these purposes, as the systems depend on keyboard input. As a result, the sales executives spend a lot of time using keyboards to search for data on several disparate systems and file servers, rather than focusing on the customers. This affects the customer experience.
Fabrikam stakeholders are concerned that users will be hesitant to adopt AI. If the AI initiatives are NOT adopted, cost savings will never be realized. Additionally, funding for future AI initiatives will depend on demonstrating an increase in AI adoption month over month. As the AI agent initiative for the sales team will be the first for Fabrikam, the rapid adoption of the agent is a high priority.
Planned Initiatives
General
Fabrikam management has prioritized AI-driven projects to improve efficiency, customer engagement, and responsible AI adoption. The current application infrastructure is on-premises and must be migrated to the cloud to support the adoption of these technologies.
Infrastructure Migration
Fabrikam plans to migrate from its current on-premises infrastructure to a completely cloud-based topology; this will include user authentication, the security framework, and, primarily, the adoption of the services by end users.
All the data from the different systems will be consolidated into a single data source - a common data model that will use a Microsoft Dataverse environment as a single source of truth (SSOT) for the sales team.
Sales Cycle Enablement
To achieve the company's objectives, Fabrikam intends to implement the following strategies to enhance the sales cycle:
Use low-code development to create a single AI agent that has Dataverse as its core component.
Ensure that sales managers can access unanswered correspondence from prospects and intervene as appropriate.
Replace the previous proprietary software with Dynamics 365 Sales to track sales cycles and customer interactions.
Have the sales executives use Dynamics 365 Sales to track interactions for open opportunities and send follow-up communications to prospects.
Have the sales executives use handsfree headsets to interact with an AI agent when they have questions about internal policies or customer data.
Requirements
Infrastructure Migration
Fabrikam has identified the following infrastructure migration requirements:
Azure must be used for all future infrastructure workloads.
The company must follow Microsoft-recommended methodologies for infrastructure migration to the cloud.
Any created AI agents must have their return on investment (ROI) calculated to ensure that the solution will save the company money.
Sales Cycle Enablement
Fabrikam has identified the following requirements for sales cycle enablement:
The final AI agent must follow Microsoft recommendations for a conversational user experience.
A designated checklist must be reviewed to ensure that the AI agent follows Microsoft deployment recommendations for a compliant solution.
Detailed telemetry must be logged for the first created AI agent to help troubleshoot and optimize the agent during the initial AI agent adoption process.
Unexpected AI agent actions must end in an escalation to a live representative. For example, a sales executive must be rerouted to a representative if the agent cannot answer a question after two failed attempts.
The return on investment (ROI) of switching from the current process to the future process is required for stakeholder sign off.
The sales team must use Dynamics 365 Sales to correspond with prospects more quickly and efficiently than currently.
Sales managers must report on the adoption of the AI agent to key Fabrikam stakeholders on a monthly basis.
Any sensitive information, such as user IDs and names, shared via the AI agent must be tracked for future auditing.
Which framework should you use for the infrastructure migration?
**A. Microsoft Cloud Adoption Framework for Azure
B. Success by Design
C. Microsoft Power Platform Center of Excellence (CoE)
D. Microsoft Power Platform Project Setup Wizard
Question #3 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company uses Microsoft Dynamics 365 Sales to manage leads that are stored in a Microsoft Dataverse table named Lead and use non-standard terminology and custom columns.
You need to configure business terms in the Lead table so that Microsoft Copilot controls can summarize the leads efficiently. The solution must minimize administrative effort.
How should you configure the business terms?
A. Combine all the fields into one custom field.
**B. Map the field display names as business terms.
C. Add the schema names as business terms.
D. Create new business terms for each field.
Question #6 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has an AI business solution.
You need to extend the solution so that Microsoft 365 Copilot can invoke external logic hosted in Azure services.
Question #7 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
You need to design a shared prompt library that will be used across multiple business units. The solution must meet the following requirements:
Ensure consistent AI responses with reusable formats.
Support governance and version control.
Minimize administrative effort.
Minimize ongoing costs.
What should you recommend for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #8 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
DRAG DROP
A company has a Microsoft Foundry project that uses a single agent and a single prompt to complete a series of tasks.
The agent encounters the following issues:
It frequently produces incomplete results.
It struggles with domain-specific reasoning.
Agent response times are remarkably slow.
You need to recommend a solution to improve the overall performance and accuracy of the agent.
What should you include in the recommendation? To answer, drag the appropriate actions to the correct requirements. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question #9 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A financial services company uses Microsoft Dynamics 365 Finance.
Currently, the company's support staff manually reviews customer transaction histories to detect potential fraud cases before escalating the cases.
You need to recommend an automation solution for the review process. The solution must ensure that escalations reach a human analyst for final decision making. What should you recommend?
Question #10 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company plans to deploy a Microsoft Copilot Studio agent that will analyze historical business data to predict customer behavior.
The data is currently stored in an Azure SQL database, flat files, APIs, and logs.
You need to organize the data into a format that can be used as a knowledge source in Copilot Studio.
What should you include in the solution?
**A. Azure AI Search
B. Azure Data Lake Storage
C. Azure Cosmos DB
D. Azure Translator in Foundry Tools
Question #11 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A retail company plans to deploy Microsoft Copilot Studio agents to support:
Microsoft Dynamics 365 Commerce scenarios.
A Microsoft Power Apps inventory management solution.
You need to recommend a solution to organize product catalog data as a consistent source for multiple AI systems.
What should you recommend?
A. Let each agent scrape product details from Microsoft SharePoint Online libraries.
B. Store the product catalog data in a separate custom table for each agent.
C. Configure prompts to pull product details from the PDFs of external vendors.
**D. Centralize the product catalog data in Microsoft Dataverse and expose the data to both agents.
Question #12 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has a portfolio of AI initiatives at different stages of development.
You need to recommend a structured approach to evaluating the return on AI investment (ROAI) across all the initiatives. The solution must balance immediate results with long-term values and strategic innovations.
What should you include in the recommendation?
A. Ensure that the data processed by Azure OpenAI is stored in the United States.
B. From the Microsoft Purview portal, validate the Data loss prevention settings.
C. Migrate the tenant to the United States.
**D. Ensure that cross-region data movement is enabled for the Canadian environment and connector dependencies.
Question #17 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
A company has a Microsoft Copilot Studio agent for customer support.
You are reviewing and validating the following prompts:
• A prompt that has instructions to "help the customer as best you can"
• A prompt that helps retrieve product information from a knowledge base
You need to ensure that the agent delivers consistent and accurate responses.
What should you do for each prompt? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #18 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
You are designing a testing solution for Microsoft Copilot Studio agents.
You need to validate prompt engineering best practices to ensure that the agents generate accurate and contextually relevant responses.
Which prompt validation techniques and metrics should you include in the solution? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #19 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has two Microsoft Power Platform environments named Dev1 and Prod1. A Microsoft Copilot Studio agent named Agent1 is built into a solution in the Dev1 environment.
You plan to deploy Agent1 to Prod1.
You need to make Agent1 available to the users in Prod1. The solution must minimize administrative effort.
What should you do?
A. Share Agent1 with the users in Prod1.
B. Export the solution as an unmanaged solution and import the solution into Prod1.
**C. Export the solution as a managed solution and import the solution into Prod1.
D. Create a new Copilot Studio agent in Prod1 by replicating the configuration of Agent1.
Question #20 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has a Microsoft Power Platform environment that contains Microsoft Dataverse data.
You create a Microsoft Copilot Studio agent named Agent1 that processes the Dataverse data.
You discover that Agent1 fails to return relevant or accurate results.
You need to improve the quality and reliability of data grounding.
What should you do?
A. Retrain Agent1.
**B. Verify and cleanse the Dataverse data.
C. Use an adaptive card in Agent1.
D. Add example user inputs to the training data of Agent1.
Question #21 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company plans to deploy a Microsoft Copilot Studio agent to enhance customer support.
The company stores customer data across ServiceNow, Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Excel files in SharePoint Online.
You need to recommend a solution to ensure that the agent can deliver accurate and timely responses.
What should you recommend?
A. Implement a model router for query handling.
B. Create custom prompts.
**C. Implement Microsoft Power Platform connectors.
D. Enable incremental indexing in Azure AI Search.
Question #22 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A manufacturing company wants to deploy an agent that will automate supplier invoice processing.
You are designing a solution to evaluate the financial implications of the deployment. The company is especially concerned about budget overruns.
You need to ensure that the solution considers the total cost of ownership (TCO), the expected savings from using automation, and whether to extend the existing AI capabilities.
What should you include in the design?
A. a break-even analysis only
B. adopting prebuilt agents to reduce the deployment time
C. training a custom model
**D. a return on AI investment (ROAI) analysis
Question #23 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has a Microsoft Power Platform solution that contains the following components:
• Microsoft Dataverse tables
• A Microsoft Power BI workspace named WS1
• A canvas app named App1 that uses Dataverse
• A Power BI semantic model that connects to Dataverse by using DirectQuery
You plan to use generative AI to provide answers to queries based on a subset of corporate data.
You need to ensure that the data is available as a grounding data source for AI systems.
What should you do?
A. Populate a Dataverse table.
B. Share WS1.
**C. Endorse the semantic model.
D. Export the semantic model.
Question #24 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
DRAG DROP
A company plans to implement an AI business solution for a consumer goods company.
You need to create agents that meet the following requirements:
• Orchestrate the sales order fulfillment and shipping of goods to customers.
• Analyze historical data and trends to replenish stock.
Which type of agent should you use for each requirement? To answer, drag the appropriate agent types to the correct requirements. Each agent type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question #25 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has an AI agent that automates the review of customer feedback stored in a cloud database.
You plan to generate monthly reports from the agent's output to provide insights into customer sentiment and guide product development and marketing.
You need to ensure that the data ingested by the agent is clean and suitable for the intended use.
What should you do to prepare the data?
A. Create a workflow in Microsoft Power Automate.
**B. Identify and address biased data.
C. Create an agent flow in Microsoft Copilot Studio.
D. Sort the database by customer last name.
Question #26 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company is designing a Microsoft Power Platform solution to reduce the manual steps of a business process by deploying an existing AI model.
You need to calculate the return on AI investment (ROAI) by identifying the metadata and telemetry of the solution.
What should you use?
A. Microsoft Power Platform admin center
B. Success by Design
**C. the Business value toolkit
D. Microsoft Cloud Adoption Framework for Azure
Question #27 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
A company has a Microsoft Power Platform environment.
You need to build two agents named Agent1 and Agent2. The solution must meet the following requirements:
• Agent1 must be extendable by using the Semantic Kernel and must connect to multiple business apps and APIs.
• Agent2 must connect directly to data stored in Microsoft Dataverse and must be embeddable in a Microsoft Power Apps canvas app.
What should you use to build each agent? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #28 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has an Azure environment that supports multiple business units.
The company plans to implement an AI solution that will perform sentiment analysis on customer product reviews.
You need to evaluate the potential cost of the solution to support return on AI investment (ROAI) analysis.
What should you use?
A. Cost Management + Billing
B. Microsoft Fabric SKU Estimator
**C. Total Cost of Ownership (TCO) Calculator
D. Azure Reservations
Question #29 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
You need to recommend a Microsoft Power Platform solution for customer support. The solution must include AI capabilities in Microsoft Power Automate and must meet the following requirements:
• Use a centralized workspace for AI models.
• Generate short overviews from large amounts of unstructured text, such as case notes or transcripts, without requiring additional training or coding.
What should you include in the recommendation for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #30 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
A company uses Microsoft Dynamics 365 Finance for accounts payable and customer debt recovery.
You are designing an AI finance process that meets the following requirements:
• Provides AI-driven details to help staff identify overdue vendor invoices and outstanding balances
• Helps staff reduce how long it takes to review overdue invoices and payment history
You need to recommend which Microsoft Copilot features to include in the design.
What should you recommend for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
...
B. Success by Design
C. Microsoft Power Platform Center of Excellence (CoE)
D. Microsoft Power Platform Project Setup Wizard
Question #3 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company uses Microsoft Dynamics 365 Sales to manage leads that are stored in a Microsoft Dataverse table named Lead and use non-standard terminology and custom columns.
You need to configure business terms in the Lead table so that Microsoft Copilot controls can summarize the leads efficiently. The solution must minimize administrative effort.
How should you configure the business terms?
A. Combine all the fields into one custom field.
**B. Map the field display names as business terms.
C. Add the schema names as business terms.
D. Create new business terms for each field.
Question #4 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
DRAG DROP
You are designing two Microsoft Copilot Studio agents named Agent1 and Agent2. Each agent must meet the following requirements:
Each agent must use a standard model.
Each agent must NOT use generative orchestration.
Agent1 must support simple and short phrases for a given topic.
Agent2 must integrate with Microsoft Dynamics 365 Contact Center voice channel.
You need to recommend language models for the agents.
What should you recommend for each agent? To answer, drag the appropriate language models to the correct agents. Each language model may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question #5 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company uses Microsoft Dynamics 365 finance and operations apps.
The company plans to use Microsoft Copilot in-app help and guidance to generate responses for internal business processes.
You need to add an additional knowledge source for the business processes. The solution must NOT add new topics to the Copilot agent for the finance and operations apps.
Which knowledge source should you add?
A. Microsoft Dataverse
B. a public website
C. Azure AI Search
**D. a file upload
DRAG DROP
You are designing two Microsoft Copilot Studio agents named Agent1 and Agent2. Each agent must meet the following requirements:
Each agent must use a standard model.
Each agent must NOT use generative orchestration.
Agent1 must support simple and short phrases for a given topic.
Agent2 must integrate with Microsoft Dynamics 365 Contact Center voice channel.
You need to recommend language models for the agents.
What should you recommend for each agent? To answer, drag the appropriate language models to the correct agents. Each language model may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question #5 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company uses Microsoft Dynamics 365 finance and operations apps.
The company plans to use Microsoft Copilot in-app help and guidance to generate responses for internal business processes.
You need to add an additional knowledge source for the business processes. The solution must NOT add new topics to the Copilot agent for the finance and operations apps.
Which knowledge source should you add?
A. Microsoft Dataverse
B. a public website
C. Azure AI Search
**D. a file upload
Question #6 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has an AI business solution.
You need to extend the solution so that Microsoft 365 Copilot can invoke external logic hosted in Azure services.
What should you include in the solution?
A. Microsoft Copilot Studio skills
**B. Microsoft Power Platform connectors
C. custom engine agents
**B. Microsoft Power Platform connectors
C. custom engine agents
Question #7 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
You need to design a shared prompt library that will be used across multiple business units. The solution must meet the following requirements:
Ensure consistent AI responses with reusable formats.
Support governance and version control.
Minimize administrative effort.
Minimize ongoing costs.
What should you recommend for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #8 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
DRAG DROP
A company has a Microsoft Foundry project that uses a single agent and a single prompt to complete a series of tasks.
The agent encounters the following issues:
It frequently produces incomplete results.
It struggles with domain-specific reasoning.
Agent response times are remarkably slow.
You need to recommend a solution to improve the overall performance and accuracy of the agent.
What should you include in the recommendation? To answer, drag the appropriate actions to the correct requirements. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question #9 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A financial services company uses Microsoft Dynamics 365 Finance.
Currently, the company's support staff manually reviews customer transaction histories to detect potential fraud cases before escalating the cases.
You need to recommend an automation solution for the review process. The solution must ensure that escalations reach a human analyst for final decision making. What should you recommend?
A. Deploy an autonomous agent that closes non-fraud cases automatically.
B. Use Microsoft 365 Copilot in Word to automatically finalize fraud detection policies.
**C. Configure a task agent to generate fraud risk scores for the human analyst to review.
D. Export the data to a data lake for analysis in Microsoft Power BI.
B. Use Microsoft 365 Copilot in Word to automatically finalize fraud detection policies.
**C. Configure a task agent to generate fraud risk scores for the human analyst to review.
D. Export the data to a data lake for analysis in Microsoft Power BI.
Question #10 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company plans to deploy a Microsoft Copilot Studio agent that will analyze historical business data to predict customer behavior.
The data is currently stored in an Azure SQL database, flat files, APIs, and logs.
You need to organize the data into a format that can be used as a knowledge source in Copilot Studio.
What should you include in the solution?
**A. Azure AI Search
B. Azure Data Lake Storage
C. Azure Cosmos DB
D. Azure Translator in Foundry Tools
Question #11 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A retail company plans to deploy Microsoft Copilot Studio agents to support:
Microsoft Dynamics 365 Commerce scenarios.
A Microsoft Power Apps inventory management solution.
You need to recommend a solution to organize product catalog data as a consistent source for multiple AI systems.
What should you recommend?
A. Let each agent scrape product details from Microsoft SharePoint Online libraries.
B. Store the product catalog data in a separate custom table for each agent.
C. Configure prompts to pull product details from the PDFs of external vendors.
**D. Centralize the product catalog data in Microsoft Dataverse and expose the data to both agents.
Question #12 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has a portfolio of AI initiatives at different stages of development.
You need to recommend a structured approach to evaluating the return on AI investment (ROAI) across all the initiatives. The solution must balance immediate results with long-term values and strategic innovations.
What should you include in the recommendation?
A. a simple cost and benefit analysis
**B. a horizon-based framework
C. the internal rate of return (IRR) function
D. a prioritization grid
**B. a horizon-based framework
C. the internal rate of return (IRR) function
D. a prioritization grid
Question #13 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
You need to recommend a Microsoft Power Platform business solution that consolidates data from multiple internal and external data sources. The solution must meet the following requirements:
Provide the data as a centralized source for multiple AI systems, including Microsoft Copilot Studio agents, Dynamics 365 applications, and external AI models.
Support built-in data classification and protection policies.
Provide data for grounding and analytics.
You need to recommend a Microsoft Power Platform business solution that consolidates data from multiple internal and external data sources. The solution must meet the following requirements:
Provide the data as a centralized source for multiple AI systems, including Microsoft Copilot Studio agents, Dynamics 365 applications, and external AI models.
Support built-in data classification and protection policies.
Provide data for grounding and analytics.
What should you include in the recommendation?
**A. Microsoft Dataverse
B. Azure Data Lake Storage
C. a Microsoft Power BI semantic model
D. Azure Cosmos DB
B. Azure Data Lake Storage
C. a Microsoft Power BI semantic model
D. Azure Cosmos DB
Question #14 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company plans to deploy an AI-based customer service app that will autonomously manage interactions, escalate complex cases, and learn from historical ticket data.
You need to perform a return on AI investment (ROAI) analysis of the app deployment. The solution must ensure that the analysis is accurate.
What should you do first?
A. Establish the AI performance metrics.
B. Conduct an AI market benchmarking study.
C. Model the customer experience.
**D. Identify and quantify all the development, deployment, and operating costs.
A company plans to deploy an AI-based customer service app that will autonomously manage interactions, escalate complex cases, and learn from historical ticket data.
You need to perform a return on AI investment (ROAI) analysis of the app deployment. The solution must ensure that the analysis is accurate.
What should you do first?
A. Establish the AI performance metrics.
B. Conduct an AI market benchmarking study.
C. Model the customer experience.
**D. Identify and quantify all the development, deployment, and operating costs.
Question #15 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
DRAG DROP
You are designing end-to-end test scenarios for a business solution that uses Microsoft Dynamics 365 Sales and Dynamics 365 Finance.
You need to ensure that the business solution meets the following test requirements:
• Properly exchanges data between the Dynamics 365 apps
• Aligns with defined user workflows and business processes
Which type of testing should you use for each requirement? To answer, drag the appropriate testing types to the correct requirements. Each testing type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question #16 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has a Microsoft 365 tenant in Canada and multiple Microsoft Power Platform environments in Canada and the United States.
The company plans to deploy a Microsoft Copilot Studio agent to the Canadian environment that will use:
• Microsoft Dataverse data stored in Canada
• A connector that connects to an Azure OpenAI instance in the United States
You need to ensure that the agent adheres to data residency and data movement policies before being deployed.
What should you do?
DRAG DROP
You are designing end-to-end test scenarios for a business solution that uses Microsoft Dynamics 365 Sales and Dynamics 365 Finance.
You need to ensure that the business solution meets the following test requirements:
• Properly exchanges data between the Dynamics 365 apps
• Aligns with defined user workflows and business processes
Which type of testing should you use for each requirement? To answer, drag the appropriate testing types to the correct requirements. Each testing type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question #16 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has a Microsoft 365 tenant in Canada and multiple Microsoft Power Platform environments in Canada and the United States.
The company plans to deploy a Microsoft Copilot Studio agent to the Canadian environment that will use:
• Microsoft Dataverse data stored in Canada
• A connector that connects to an Azure OpenAI instance in the United States
You need to ensure that the agent adheres to data residency and data movement policies before being deployed.
What should you do?
A. Ensure that the data processed by Azure OpenAI is stored in the United States.
B. From the Microsoft Purview portal, validate the Data loss prevention settings.
C. Migrate the tenant to the United States.
**D. Ensure that cross-region data movement is enabled for the Canadian environment and connector dependencies.
Question #17 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
A company has a Microsoft Copilot Studio agent for customer support.
You are reviewing and validating the following prompts:
• A prompt that has instructions to "help the customer as best you can"
• A prompt that helps retrieve product information from a knowledge base
You need to ensure that the agent delivers consistent and accurate responses.
What should you do for each prompt? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #18 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
You are designing a testing solution for Microsoft Copilot Studio agents.
You need to validate prompt engineering best practices to ensure that the agents generate accurate and contextually relevant responses.
Which prompt validation techniques and metrics should you include in the solution? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #19 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has two Microsoft Power Platform environments named Dev1 and Prod1. A Microsoft Copilot Studio agent named Agent1 is built into a solution in the Dev1 environment.
You plan to deploy Agent1 to Prod1.
You need to make Agent1 available to the users in Prod1. The solution must minimize administrative effort.
What should you do?
A. Share Agent1 with the users in Prod1.
B. Export the solution as an unmanaged solution and import the solution into Prod1.
**C. Export the solution as a managed solution and import the solution into Prod1.
D. Create a new Copilot Studio agent in Prod1 by replicating the configuration of Agent1.
Question #20 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has a Microsoft Power Platform environment that contains Microsoft Dataverse data.
You create a Microsoft Copilot Studio agent named Agent1 that processes the Dataverse data.
You discover that Agent1 fails to return relevant or accurate results.
You need to improve the quality and reliability of data grounding.
What should you do?
A. Retrain Agent1.
**B. Verify and cleanse the Dataverse data.
C. Use an adaptive card in Agent1.
D. Add example user inputs to the training data of Agent1.
Question #21 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company plans to deploy a Microsoft Copilot Studio agent to enhance customer support.
The company stores customer data across ServiceNow, Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Excel files in SharePoint Online.
You need to recommend a solution to ensure that the agent can deliver accurate and timely responses.
What should you recommend?
A. Implement a model router for query handling.
B. Create custom prompts.
**C. Implement Microsoft Power Platform connectors.
D. Enable incremental indexing in Azure AI Search.
Question #22 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A manufacturing company wants to deploy an agent that will automate supplier invoice processing.
You are designing a solution to evaluate the financial implications of the deployment. The company is especially concerned about budget overruns.
You need to ensure that the solution considers the total cost of ownership (TCO), the expected savings from using automation, and whether to extend the existing AI capabilities.
What should you include in the design?
A. a break-even analysis only
B. adopting prebuilt agents to reduce the deployment time
C. training a custom model
**D. a return on AI investment (ROAI) analysis
Question #23 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has a Microsoft Power Platform solution that contains the following components:
• Microsoft Dataverse tables
• A Microsoft Power BI workspace named WS1
• A canvas app named App1 that uses Dataverse
• A Power BI semantic model that connects to Dataverse by using DirectQuery
You plan to use generative AI to provide answers to queries based on a subset of corporate data.
You need to ensure that the data is available as a grounding data source for AI systems.
What should you do?
A. Populate a Dataverse table.
B. Share WS1.
**C. Endorse the semantic model.
D. Export the semantic model.
Question #24 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
DRAG DROP
A company plans to implement an AI business solution for a consumer goods company.
You need to create agents that meet the following requirements:
• Orchestrate the sales order fulfillment and shipping of goods to customers.
• Analyze historical data and trends to replenish stock.
Which type of agent should you use for each requirement? To answer, drag the appropriate agent types to the correct requirements. Each agent type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question #25 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has an AI agent that automates the review of customer feedback stored in a cloud database.
You plan to generate monthly reports from the agent's output to provide insights into customer sentiment and guide product development and marketing.
You need to ensure that the data ingested by the agent is clean and suitable for the intended use.
What should you do to prepare the data?
A. Create a workflow in Microsoft Power Automate.
**B. Identify and address biased data.
C. Create an agent flow in Microsoft Copilot Studio.
D. Sort the database by customer last name.
Question #26 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company is designing a Microsoft Power Platform solution to reduce the manual steps of a business process by deploying an existing AI model.
You need to calculate the return on AI investment (ROAI) by identifying the metadata and telemetry of the solution.
What should you use?
A. Microsoft Power Platform admin center
B. Success by Design
**C. the Business value toolkit
D. Microsoft Cloud Adoption Framework for Azure
Question #27 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
A company has a Microsoft Power Platform environment.
You need to build two agents named Agent1 and Agent2. The solution must meet the following requirements:
• Agent1 must be extendable by using the Semantic Kernel and must connect to multiple business apps and APIs.
• Agent2 must connect directly to data stored in Microsoft Dataverse and must be embeddable in a Microsoft Power Apps canvas app.
What should you use to build each agent? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #28 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
A company has an Azure environment that supports multiple business units.
The company plans to implement an AI solution that will perform sentiment analysis on customer product reviews.
You need to evaluate the potential cost of the solution to support return on AI investment (ROAI) analysis.
What should you use?
A. Cost Management + Billing
B. Microsoft Fabric SKU Estimator
**C. Total Cost of Ownership (TCO) Calculator
D. Azure Reservations
Question #29 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
You need to recommend a Microsoft Power Platform solution for customer support. The solution must include AI capabilities in Microsoft Power Automate and must meet the following requirements:
• Use a centralized workspace for AI models.
• Generate short overviews from large amounts of unstructured text, such as case notes or transcripts, without requiring additional training or coding.
What should you include in the recommendation for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #30 (Topic: Topic 1, Plan AI-powered business solutions )Topic 1
HOTSPOT
A company uses Microsoft Dynamics 365 Finance for accounts payable and customer debt recovery.
You are designing an AI finance process that meets the following requirements:
• Provides AI-driven details to help staff identify overdue vendor invoices and outstanding balances
• Helps staff reduce how long it takes to review overdue invoices and payment history
You need to recommend which Microsoft Copilot features to include in the design.
What should you recommend for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
...
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