EBOOK - Lean Six Sigma in Service - Applications and Case Studies (Sandra L. Furterer)
27 thg 8, 2023 | 14:47

EBOOK - Lean Six Sigma in Service - Applications and Case Studies (Sandra L. Furterer)



This book grew out of the need for my students to better understand how to apply and integrate the many tools of the Lean and Six Sigma methodologies and toolkits. As the breadth of tools has increased across the integrated Lean Six Sigma  methodology, I found that my students struggled not with applying individual tools, but how they would  integrate  the  suite  of  tools  to  make  sense  of  an  unstructured  problem,  and ensure that they focused on what was critical to the customers. It is critical that the team that applies Lean Six Sigma is able to show improvement against the metrics that assess our customers’ satisfaction.

This  book  would  not  be  possible  without  the  enthusiasm,  dedication,  commit-ment, energy, and quest for learning that all my Lean Six Sigma students exhibit.

My goal as author and editor of the Lean Six Sigma case book is to provide the learner with an understanding of how others applied Lean Six Sigma and a guide for how they might solve their organization’s problems by applying Lean Six Sigma.

The case study data used in this book may be downloaded from the publisher’s website  at  http://www.crcpress.com/e_products/downloads/download.asp?cat_

no=78887.  This  data  is  an  invaluable  educational  tool  that  will  enhance  the  stu-dents’  learning  by  working  with  the  actual  data  that  the  Lean  Six  Sigma  team members used to solve the real world problems discussed in this book.



CONTENTS:


Instructional Strategies for Using This Book ....................................... 1

Sandra L. Furterer

Lean Six Sigma Roadmap Overview ................................................. 11

Sandra L. Furterer

Design for Six Sigma Roadmap Overview ......................................... 61

Sandra L. Furterer

Sunshine High School Discipline Process Improvement—

A Lean Six Sigma Case Study ........................................................... 73

Marcela Bernardinez, Khalid Buradha, Kevin Cochie,

Jose Saenz, and Sandra L. Furterer

Financial Services Improvement in City Government—A Lean

Six Sigma Case Study ...................................................................... 155

Sandra L. Furterer

Industrial Distribution and Logistics (IDIS) Program Recruiting

Process Design—A Lean Six Sigma Case Study............................. 207

Blake Hussion, Stefan McMurray, Parker Rowe, Matt Smith,

and Sandra L. Furterer

CECS Inventory and Asset Management Process

Improvement—A Lean Six Sigma Case Study ................................ 253

Felix Martinez, Varshini Gopal, Amol Shah, Robert Beaver,

Russ D’Angelo, Miguel Torrejon, and Sandra L. Furterer

High School Advanced Placement Open Access Process

Assessment—A Lean Six Sigma Case Study................................... 319

Marcela Bernardinez, Ethling Hernandez, Lawrence Lanos,

Ariel Lazarus, Felix Martinez, and Sandra L. Furterer

Project Charter Review Process Design—A Design for Six

Sigma Case Study ............................................................................. 385

Sandra L. Furterer

0 Assessing Lean Six Sigma Project Success—A Case Study

Applying a Lean Six Sigma Post Project Assessment Strategy ..... 431

Sandra L. Furterer

1Chapter 1 The Future and Challenge of Lean Six Sigma ............................... 447

Sandra L. Furterer

Appendix A: Financial Process Flows .................................................................. 451

Appendix B: Cost Benefit Analysis ...................................................................... 459

Index ...................................................................................................................... 463



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This book grew out of the need for my students to better understand how to apply and integrate the many tools of the Lean and Six Sigma methodologies and toolkits. As the breadth of tools has increased across the integrated Lean Six Sigma  methodology, I found that my students struggled not with applying individual tools, but how they would  integrate  the  suite  of  tools  to  make  sense  of  an  unstructured  problem,  and ensure that they focused on what was critical to the customers. It is critical that the team that applies Lean Six Sigma is able to show improvement against the metrics that assess our customers’ satisfaction.

This  book  would  not  be  possible  without  the  enthusiasm,  dedication,  commit-ment, energy, and quest for learning that all my Lean Six Sigma students exhibit.

My goal as author and editor of the Lean Six Sigma case book is to provide the learner with an understanding of how others applied Lean Six Sigma and a guide for how they might solve their organization’s problems by applying Lean Six Sigma.

The case study data used in this book may be downloaded from the publisher’s website  at  http://www.crcpress.com/e_products/downloads/download.asp?cat_

no=78887.  This  data  is  an  invaluable  educational  tool  that  will  enhance  the  stu-dents’  learning  by  working  with  the  actual  data  that  the  Lean  Six  Sigma  team members used to solve the real world problems discussed in this book.



CONTENTS:


Instructional Strategies for Using This Book ....................................... 1

Sandra L. Furterer

Lean Six Sigma Roadmap Overview ................................................. 11

Sandra L. Furterer

Design for Six Sigma Roadmap Overview ......................................... 61

Sandra L. Furterer

Sunshine High School Discipline Process Improvement—

A Lean Six Sigma Case Study ........................................................... 73

Marcela Bernardinez, Khalid Buradha, Kevin Cochie,

Jose Saenz, and Sandra L. Furterer

Financial Services Improvement in City Government—A Lean

Six Sigma Case Study ...................................................................... 155

Sandra L. Furterer

Industrial Distribution and Logistics (IDIS) Program Recruiting

Process Design—A Lean Six Sigma Case Study............................. 207

Blake Hussion, Stefan McMurray, Parker Rowe, Matt Smith,

and Sandra L. Furterer

CECS Inventory and Asset Management Process

Improvement—A Lean Six Sigma Case Study ................................ 253

Felix Martinez, Varshini Gopal, Amol Shah, Robert Beaver,

Russ D’Angelo, Miguel Torrejon, and Sandra L. Furterer

High School Advanced Placement Open Access Process

Assessment—A Lean Six Sigma Case Study................................... 319

Marcela Bernardinez, Ethling Hernandez, Lawrence Lanos,

Ariel Lazarus, Felix Martinez, and Sandra L. Furterer

Project Charter Review Process Design—A Design for Six

Sigma Case Study ............................................................................. 385

Sandra L. Furterer

0 Assessing Lean Six Sigma Project Success—A Case Study

Applying a Lean Six Sigma Post Project Assessment Strategy ..... 431

Sandra L. Furterer

1Chapter 1 The Future and Challenge of Lean Six Sigma ............................... 447

Sandra L. Furterer

Appendix A: Financial Process Flows .................................................................. 451

Appendix B: Cost Benefit Analysis ...................................................................... 459

Index ...................................................................................................................... 463



LINK ĐẶT MUA TÀI LIỆU ONLINE


LINK ĐẶT MUA TÀI LIỆU ONLINE 1



LINK DOWNLOAD (BẢN TÓM PREVIEW)


LINK DOWNLOAD - BẢN FULL (UPDATING...)

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