EBOOK - Crucial Conversations - Tools for Talking When Stakes are High, Full Edition (Joseph Grenny & Kerry Patterson)
12 thg 12, 2024 | 16:04

EBOOK - Crucial Conversations - Tools for Talking When Stakes are High, Full Edition (Joseph Grenny & Kerry Patterson)



Những cuộc trò chuyện quan trọng - Công cụ để nói chuyện khi rủi ro cao (Joseph Grenny & Kerry Patterson)


The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You'll learn how to: respond when someone initiates a crucial conversation with you; identify and address the lag time between identifying a problem and discussing it; and communicate more effectively across digital mediums.

When stakes are high and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.



CONTENTS

Preface

1   What’s a Crucial Conversation?

And Who Cares?

2   Mastering Crucial Conversations

The Power of Dialogue

P ART I

WHA T TO DO BEFORE YOU OPEN YOUR MOUTH

3   Choose Y our T opic

How to Be Sure You Hold the Right Conversation

4   Start with Heart

How to Stay Focused on What You Really Want

5   Master My Stories

How to Stay in Dialogue When You’re Angry , Scared, or Hurt

P ART II

HOW TO OPEN YOUR MOUTH

6   Learn to Look

How to Notice When Safety Is at Risk

7   Make It Safe

How to Make It Safe to T alk About Almost Anything

8   ST A TE My Path

How to Speak Persuasively , Not Abrasively

9   Explore Others’ Paths

How to Listen When Others Blow Up or Clam Up

10   Retake Y our Pen

How to Be Resilient When Hearing T ough Feedback

P ART III

HOW TO FINISH

1 1   Move to Action

How to T urn Crucial Conversations into Action and Results

12   Y eah, But

Advice for T ough Cases

13   Putting It All T ogether

T ools for Preparing and Learning

Notes

Index










EBOOK - Crucial Conversations - Tools for Talking When Stakes are High, 3th Edition (Joseph Grenny) 2022.


LINK DOWNLOAD (TÀI LIỆU VIP MEMBER)



Những cuộc trò chuyện quan trọng - Công cụ để nói chuyện khi rủi ro cao (Joseph Grenny & Kerry Patterson)


The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You'll learn how to: respond when someone initiates a crucial conversation with you; identify and address the lag time between identifying a problem and discussing it; and communicate more effectively across digital mediums.

When stakes are high and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.



CONTENTS

Preface

1   What’s a Crucial Conversation?

And Who Cares?

2   Mastering Crucial Conversations

The Power of Dialogue

P ART I

WHA T TO DO BEFORE YOU OPEN YOUR MOUTH

3   Choose Y our T opic

How to Be Sure You Hold the Right Conversation

4   Start with Heart

How to Stay Focused on What You Really Want

5   Master My Stories

How to Stay in Dialogue When You’re Angry , Scared, or Hurt

P ART II

HOW TO OPEN YOUR MOUTH

6   Learn to Look

How to Notice When Safety Is at Risk

7   Make It Safe

How to Make It Safe to T alk About Almost Anything

8   ST A TE My Path

How to Speak Persuasively , Not Abrasively

9   Explore Others’ Paths

How to Listen When Others Blow Up or Clam Up

10   Retake Y our Pen

How to Be Resilient When Hearing T ough Feedback

P ART III

HOW TO FINISH

1 1   Move to Action

How to T urn Crucial Conversations into Action and Results

12   Y eah, But

Advice for T ough Cases

13   Putting It All T ogether

T ools for Preparing and Learning

Notes

Index










EBOOK - Crucial Conversations - Tools for Talking When Stakes are High, 3th Edition (Joseph Grenny) 2022.


LINK DOWNLOAD (TÀI LIỆU VIP MEMBER)

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