EBOOK & TEST BANK & SOLUTION MANUAL - Essentials of Management - Full Edition (Andrew J. DuBrin)
ESSENTIALS OF MANAGEMENT, Eighth Edition, offers a comprehensive, focused, and reader-friendly review of the fundamental principles and applications of effective management, linking theory and practice to prepare students for leadership in today's competitive business environment.
CONTENTS:
PART 1 Introduction to Management
l1 The Manager ’ s Job 1
l2 International Management and Cultural Diversity 35
l3 Ethics and Corporate Social Responsibility 74
PART 2 Planning
l4 Essentials of Planning 116
l5 Problem Solving and Decision Making 151
l6 Quantitative Techniques for Planning
and Decision Making 191
PART 3 Organizing
l7 Job Design and Work Schedules 224
l8 Organization Structure, Culture, and Change 262
l9 Human Resource and Talent Management 305
PART 4 Leading
l10 Leadership 345
l11 Motivation 388
l12 Communication 427
l13 Teams, Groups, and Teamwork 469
PART 5 Controlling
l14 Information Technology and e-Commerce 506
l15 Essentials of Control 539
l16 Managing Ineffective Performers 583
xix
Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
PART 6 Managing for Personal
Effectiveness
l17 Enhancing Personal Productivity and Managing
Stress 621
Glossary 659
Index 669
xx Brief Contents
Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Contents
PART 1 Introduction to Management
l1 The Manager ’ s Job 1
Who Is a Manager? 2
Types of Managers 5
The Process of Management 7
The Four Managerial Functions 9
The Seventeen Managerial Roles 11
Five Key Managerial Skills 17
Development of Managerial Skills 19
The Evolution of Management Thought 20
l2 International Management and Cultural Diversity 35
International Management 36
Challenges Facing the Global Managerial Worker 45
Methods of Entry into World Markets 52
Success Factors in the Global Marketplace 54
The Scope, Competitive Advantage, and
Potential Problems of Managing Diversity 59
Organizational Practices to Encourage Diversity 64
l3 Ethics and Corporate Social Responsibility 74
Business Ethics 75
Corporate Social Responsibility 91
Environmental Protection 101
Creating an Ethical and Socially Responsible Workplace 104
PART 2 Planning
l4 Essentials of Planning 116
A General Framework for Planning 118
The Nature of Business Strategy 123
The Development of Business Strategy 126
xxi
Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Operating Plans, Policies, Procedures, and Rules 140
Management by Objectives: A System of Planning
and Review 142
l5 Problem Solving and Decision Making 151
Nonprogrammed versus Programmed Decisions 152
Steps in Problem Solving and Decision Making 155
Bounded Rationality and Influences on Decision Making 158
Group Problem Solving and Decision Making 168
Creativity and Innovation in Managerial Work 173
l6 Quantitative Techniques for Planning
and Decision Making 191
Data-Based Decision Making 193
Forecasting Methods 194
Gantt Charts and Milestone Charts 201
Program Evaluation and Review Technique 202
Break-Even Analysis 208
Decision Trees 210
Inventory Control Techniques 211
Pareto Diagrams for Problem Identification 216
PART 3 Organizing
l7 Job Design and Work Schedules 224
Four Major Dimensions of Job Design Plus Job Specialization
and Job Description 226
Job Enrichment and the Job Characteristics Model 232
Job Involvement, Enlargement, and Rotation 236
Job Crafting and Job Design 239
Ergonomics and Job Design 241
Modified Work Schedules and Job Design 244
Job Design and High-Performance Work Systems 254
l8 Organization Structure, Culture, and Change 262
Bureaucracy as an Organization Structure 263
Departmentalization 268
Modifications of the Bureaucratic Organization 272
xxii Contents
Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Delegation, Empowerment, and Decentralization 284
Organizational Culture 287
Managing Change 293
l9 Human Resource and Talent Management 305
Human Resource Management and Business Strategy 306
The Talent Management Model and Strategic Human
Resource Planning 307
Recruitment 313
Selection 316
Orientation, Training, and Development 325
Performance Evaluation (or Appraisal) 330
Compensation 333
The Role of Labor Unions in Human Resource
Management 337
PART 4 Leading
l10 Leadership 345
The Link between Leadership and Management 347
The Leadership use of Power and Authority 348
Characteristics, Traits, and Behaviors of Effective Leaders 355
Leadership Styles 362
Transformational and Charismatic Leadership 370
The Leader as a Mentor and Coach 374
Leadership during Adversity and Crisis 376
Leadership Skills 379
l11 Motivation 388
The Relationship between Motivation, Performance,
and Engagement 389
Motivation through Need Satisfaction 391
Motivation through Goal Setting 400
Positive Reinforcement and Recognition Programs 402
Expectancy Theory of Motivation 410
Motivation through Financial Incentives 413
Contents xxiii
Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
l12 Communication 427
The Communication Process 429
Nonverbal Communication in Organizations 431
Organizational Channels and Directions of Communication 434
Barriers to Communication 443
Overcoming Barriers to Communication 447
How to Conduct an Effective Meeting 454
Organizational Politics and Interpersonal Communication 456
l13 Teams, Groups, and Teamwork 469
Types of Teams and Groups 470
Characteristics of Effective Work Groups 479
Stages of Group Development 483
Managerial Actions for Building Teamwork 485
Being an Effective Team Player 488
Potential Contributions and Problems of Teams
and Groups 491
Resolving Conflict within Teams and Groups 494
PART 5 Controlling
l14 Information Technology and e-Commerce 506
Information Technology and the Manager’ s Job 508
The Positive and Negative Consequences of Information
Technology 510
The Impact of the Internet on Customers and Other
External Relationships 520
The Effects of the Internet on Internal Operations 527
Success Factors in E-Commerce 531
l15 Essentials of Control 539
Controlling and the Other Management Functions 541
Types and Strategies of Control 541
Steps in the Control Process 544
Nonbudgetary Control Techniques 548
Budgets and Budgetary Control Techniques 550
Managing Cash Flow and Cost Cutting 557
xxiv Contents
Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Nontraditional Measures of Financial Performance 564
Information Systems and Control 570
Characteristics of Effective Controls 574
l16 Managing Ineffective Performers 583
Factors Contributing to Ineffective Performance 584
The Control Model for Managing Ineffective Performers 593
Coaching and Constructive Criticism 600
Employee Discipline 603
Dealing with Difficult People, Including Cynics 608
Termination 613
PART 6 Managing for Personal Effectiveness
l17 Enhancing Personal Productivity and Managing
Stress 621
Improving Your Work Habits and Time Management 622
Understanding and Reducing Procrastination 636
The Nature of Stress and Burnout 639
Stress-Management Techniques 648
Glossary 659
Index 669
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ESSENTIALS OF MANAGEMENT, Eighth Edition, offers a comprehensive, focused, and reader-friendly review of the fundamental principles and applications of effective management, linking theory and practice to prepare students for leadership in today's competitive business environment.
CONTENTS:
PART 1 Introduction to Management
l1 The Manager ’ s Job 1
l2 International Management and Cultural Diversity 35
l3 Ethics and Corporate Social Responsibility 74
PART 2 Planning
l4 Essentials of Planning 116
l5 Problem Solving and Decision Making 151
l6 Quantitative Techniques for Planning
and Decision Making 191
PART 3 Organizing
l7 Job Design and Work Schedules 224
l8 Organization Structure, Culture, and Change 262
l9 Human Resource and Talent Management 305
PART 4 Leading
l10 Leadership 345
l11 Motivation 388
l12 Communication 427
l13 Teams, Groups, and Teamwork 469
PART 5 Controlling
l14 Information Technology and e-Commerce 506
l15 Essentials of Control 539
l16 Managing Ineffective Performers 583
xix
Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
PART 6 Managing for Personal
Effectiveness
l17 Enhancing Personal Productivity and Managing
Stress 621
Glossary 659
Index 669
xx Brief Contents
Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Contents
PART 1 Introduction to Management
l1 The Manager ’ s Job 1
Who Is a Manager? 2
Types of Managers 5
The Process of Management 7
The Four Managerial Functions 9
The Seventeen Managerial Roles 11
Five Key Managerial Skills 17
Development of Managerial Skills 19
The Evolution of Management Thought 20
l2 International Management and Cultural Diversity 35
International Management 36
Challenges Facing the Global Managerial Worker 45
Methods of Entry into World Markets 52
Success Factors in the Global Marketplace 54
The Scope, Competitive Advantage, and
Potential Problems of Managing Diversity 59
Organizational Practices to Encourage Diversity 64
l3 Ethics and Corporate Social Responsibility 74
Business Ethics 75
Corporate Social Responsibility 91
Environmental Protection 101
Creating an Ethical and Socially Responsible Workplace 104
PART 2 Planning
l4 Essentials of Planning 116
A General Framework for Planning 118
The Nature of Business Strategy 123
The Development of Business Strategy 126
xxi
Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Operating Plans, Policies, Procedures, and Rules 140
Management by Objectives: A System of Planning
and Review 142
l5 Problem Solving and Decision Making 151
Nonprogrammed versus Programmed Decisions 152
Steps in Problem Solving and Decision Making 155
Bounded Rationality and Influences on Decision Making 158
Group Problem Solving and Decision Making 168
Creativity and Innovation in Managerial Work 173
l6 Quantitative Techniques for Planning
and Decision Making 191
Data-Based Decision Making 193
Forecasting Methods 194
Gantt Charts and Milestone Charts 201
Program Evaluation and Review Technique 202
Break-Even Analysis 208
Decision Trees 210
Inventory Control Techniques 211
Pareto Diagrams for Problem Identification 216
PART 3 Organizing
l7 Job Design and Work Schedules 224
Four Major Dimensions of Job Design Plus Job Specialization
and Job Description 226
Job Enrichment and the Job Characteristics Model 232
Job Involvement, Enlargement, and Rotation 236
Job Crafting and Job Design 239
Ergonomics and Job Design 241
Modified Work Schedules and Job Design 244
Job Design and High-Performance Work Systems 254
l8 Organization Structure, Culture, and Change 262
Bureaucracy as an Organization Structure 263
Departmentalization 268
Modifications of the Bureaucratic Organization 272
xxii Contents
Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Delegation, Empowerment, and Decentralization 284
Organizational Culture 287
Managing Change 293
l9 Human Resource and Talent Management 305
Human Resource Management and Business Strategy 306
The Talent Management Model and Strategic Human
Resource Planning 307
Recruitment 313
Selection 316
Orientation, Training, and Development 325
Performance Evaluation (or Appraisal) 330
Compensation 333
The Role of Labor Unions in Human Resource
Management 337
PART 4 Leading
l10 Leadership 345
The Link between Leadership and Management 347
The Leadership use of Power and Authority 348
Characteristics, Traits, and Behaviors of Effective Leaders 355
Leadership Styles 362
Transformational and Charismatic Leadership 370
The Leader as a Mentor and Coach 374
Leadership during Adversity and Crisis 376
Leadership Skills 379
l11 Motivation 388
The Relationship between Motivation, Performance,
and Engagement 389
Motivation through Need Satisfaction 391
Motivation through Goal Setting 400
Positive Reinforcement and Recognition Programs 402
Expectancy Theory of Motivation 410
Motivation through Financial Incentives 413
Contents xxiii
Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
l12 Communication 427
The Communication Process 429
Nonverbal Communication in Organizations 431
Organizational Channels and Directions of Communication 434
Barriers to Communication 443
Overcoming Barriers to Communication 447
How to Conduct an Effective Meeting 454
Organizational Politics and Interpersonal Communication 456
l13 Teams, Groups, and Teamwork 469
Types of Teams and Groups 470
Characteristics of Effective Work Groups 479
Stages of Group Development 483
Managerial Actions for Building Teamwork 485
Being an Effective Team Player 488
Potential Contributions and Problems of Teams
and Groups 491
Resolving Conflict within Teams and Groups 494
PART 5 Controlling
l14 Information Technology and e-Commerce 506
Information Technology and the Manager’ s Job 508
The Positive and Negative Consequences of Information
Technology 510
The Impact of the Internet on Customers and Other
External Relationships 520
The Effects of the Internet on Internal Operations 527
Success Factors in E-Commerce 531
l15 Essentials of Control 539
Controlling and the Other Management Functions 541
Types and Strategies of Control 541
Steps in the Control Process 544
Nonbudgetary Control Techniques 548
Budgets and Budgetary Control Techniques 550
Managing Cash Flow and Cost Cutting 557
xxiv Contents
Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Nontraditional Measures of Financial Performance 564
Information Systems and Control 570
Characteristics of Effective Controls 574
l16 Managing Ineffective Performers 583
Factors Contributing to Ineffective Performance 584
The Control Model for Managing Ineffective Performers 593
Coaching and Constructive Criticism 600
Employee Discipline 603
Dealing with Difficult People, Including Cynics 608
Termination 613
PART 6 Managing for Personal Effectiveness
l17 Enhancing Personal Productivity and Managing
Stress 621
Improving Your Work Habits and Time Management 622
Understanding and Reducing Procrastination 636
The Nature of Stress and Burnout 639
Stress-Management Techniques 648
Glossary 659
Index 669
LINK 3 - TÌM KIẾM SÁCH/TÀI LIỆU ONLINE (GIÁ ƯU ĐÃI NHẤT)
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EBOOK - Essentials of Management 8e (Andrew J. DuBrin)
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EBOOK - Essentials of Management 9e (Andrew J. DuBrin)
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EBOOK - Essentials of Management 10e (Andrew J. DuBrin)
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Solution manual for Essentials of Management 5e (Andrew J. DuBrin) Full
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Solution manual for Essentials of Management 9e (Andrew J. DuBrin) Full
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Solution manual for Essentials of Management 10e (Andrew J. DuBrin) Full
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