EBOOK & TEST BANK & SOLUTION MANUAL - Essentials of Management - Full Edition (Andrew J. DuBrin)



ESSENTIALS OF MANAGEMENT, Eighth Edition, offers a comprehensive, focused, and reader-friendly review of the fundamental principles and applications of effective management, linking theory and practice to prepare students for leadership in today's competitive business environment.


CONTENTS:


PART 1 Introduction to Management

l1 The Manager ’ s Job 1

l2 International Management and Cultural Diversity 35

l3 Ethics and Corporate Social Responsibility 74

PART 2 Planning

l4 Essentials of Planning 116

l5 Problem Solving and Decision Making 151

l6 Quantitative Techniques for Planning

and Decision Making 191

PART 3 Organizing

l7 Job Design and Work Schedules 224

l8 Organization Structure, Culture, and Change 262

l9 Human Resource and Talent Management 305

PART 4 Leading

l10 Leadership 345

l11 Motivation 388

l12 Communication 427

l13 Teams, Groups, and Teamwork 469

PART 5 Controlling

l14 Information Technology and e-Commerce 506

l15 Essentials of Control 539

l16 Managing Ineffective Performers 583

xix

      Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). 

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

PART 6 Managing for Personal

Effectiveness

l17 Enhancing Personal Productivity and Managing

Stress 621

Glossary 659

Index 669

xx Brief Contents

      Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). 

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

Contents

PART 1 Introduction to Management

l1 The Manager ’ s Job 1

Who Is a Manager? 2

Types of Managers 5

The Process of Management 7

The Four Managerial Functions 9

The Seventeen Managerial Roles 11

Five Key Managerial Skills 17

Development of Managerial Skills 19

The Evolution of Management Thought 20

l2 International Management and Cultural Diversity 35

International Management 36

Challenges Facing the Global Managerial Worker 45

Methods of Entry into World Markets 52

Success Factors in the Global Marketplace 54

The Scope, Competitive Advantage, and

Potential Problems of Managing Diversity 59

Organizational Practices to Encourage Diversity 64

l3 Ethics and Corporate Social Responsibility 74

Business Ethics 75

Corporate Social Responsibility 91

Environmental Protection 101

Creating an Ethical and Socially Responsible Workplace 104

PART 2 Planning

l4 Essentials of Planning 116

A General Framework for Planning 118

The Nature of Business Strategy 123

The Development of Business Strategy 126

xxi

      Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). 

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

Operating Plans, Policies, Procedures, and Rules 140

Management by Objectives: A System of Planning

and Review 142

l5 Problem Solving and Decision Making 151

Nonprogrammed versus Programmed Decisions 152

Steps in Problem Solving and Decision Making 155

Bounded Rationality and Influences on Decision Making 158

Group Problem Solving and Decision Making 168

Creativity and Innovation in Managerial Work 173

l6 Quantitative Techniques for Planning

and Decision Making 191

Data-Based Decision Making 193

Forecasting Methods 194

Gantt Charts and Milestone Charts 201

Program Evaluation and Review Technique 202

Break-Even Analysis 208

Decision Trees 210

Inventory Control Techniques 211

Pareto Diagrams for Problem Identification 216

PART 3 Organizing

l7 Job Design and Work Schedules 224

Four Major Dimensions of Job Design Plus Job Specialization

and Job Description 226

Job Enrichment and the Job Characteristics Model 232

Job Involvement, Enlargement, and Rotation 236

Job Crafting and Job Design 239

Ergonomics and Job Design 241

Modified Work Schedules and Job Design 244

Job Design and High-Performance Work Systems 254

l8 Organization Structure, Culture, and Change 262

Bureaucracy as an Organization Structure 263

Departmentalization 268

Modifications of the Bureaucratic Organization 272

xxii Contents

      Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). 

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

Delegation, Empowerment, and Decentralization 284

Organizational Culture 287

Managing Change 293

l9 Human Resource and Talent Management 305

Human Resource Management and Business Strategy 306

The Talent Management Model and Strategic Human

Resource Planning 307

Recruitment 313

Selection 316

Orientation, Training, and Development 325

Performance Evaluation (or Appraisal) 330

Compensation 333

The Role of Labor Unions in Human Resource

Management 337

PART 4 Leading

l10 Leadership 345

The Link between Leadership and Management 347

The Leadership use of Power and Authority 348

Characteristics, Traits, and Behaviors of Effective Leaders 355

Leadership Styles 362

Transformational and Charismatic Leadership 370

The Leader as a Mentor and Coach 374

Leadership during Adversity and Crisis 376

Leadership Skills 379

l11 Motivation 388

The Relationship between Motivation, Performance,

and Engagement 389

Motivation through Need Satisfaction 391

Motivation through Goal Setting 400

Positive Reinforcement and Recognition Programs 402

Expectancy Theory of Motivation 410

Motivation through Financial Incentives 413

Contents xxiii

      Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). 

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

l12 Communication 427

The Communication Process 429

Nonverbal Communication in Organizations 431

Organizational Channels and Directions of Communication 434

Barriers to Communication 443

Overcoming Barriers to Communication 447

How to Conduct an Effective Meeting 454

Organizational Politics and Interpersonal Communication 456

l13 Teams, Groups, and Teamwork 469

Types of Teams and Groups 470

Characteristics of Effective Work Groups 479

Stages of Group Development 483

Managerial Actions for Building Teamwork 485

Being an Effective Team Player 488

Potential Contributions and Problems of Teams

and Groups 491

Resolving Conflict within Teams and Groups 494

PART 5 Controlling

l14 Information Technology and e-Commerce 506

Information Technology and the Manager’ s Job 508

The Positive and Negative Consequences of Information

Technology 510

The Impact of the Internet on Customers and Other

External Relationships 520

The Effects of the Internet on Internal Operations 527

Success Factors in E-Commerce 531

l15 Essentials of Control 539

Controlling and the Other Management Functions 541

Types and Strategies of Control 541

Steps in the Control Process 544

Nonbudgetary Control Techniques 548

Budgets and Budgetary Control Techniques 550

Managing Cash Flow and Cost Cutting 557

xxiv Contents

      Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). 

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

Nontraditional Measures of Financial Performance 564

Information Systems and Control 570

Characteristics of Effective Controls 574

l16 Managing Ineffective Performers 583

Factors Contributing to Ineffective Performance 584

The Control Model for Managing Ineffective Performers 593

Coaching and Constructive Criticism 600

Employee Discipline 603

Dealing with Difficult People, Including Cynics 608

Termination 613

PART 6 Managing for Personal Effectiveness

l17 Enhancing Personal Productivity and Managing

Stress 621

Improving Your Work Habits and Time Management 622

Understanding and Reducing Procrastination 636

The Nature of Stress and Burnout 639

Stress-Management Techniques 648

Glossary 659

Index 669









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ESSENTIALS OF MANAGEMENT, Eighth Edition, offers a comprehensive, focused, and reader-friendly review of the fundamental principles and applications of effective management, linking theory and practice to prepare students for leadership in today's competitive business environment.


CONTENTS:


PART 1 Introduction to Management

l1 The Manager ’ s Job 1

l2 International Management and Cultural Diversity 35

l3 Ethics and Corporate Social Responsibility 74

PART 2 Planning

l4 Essentials of Planning 116

l5 Problem Solving and Decision Making 151

l6 Quantitative Techniques for Planning

and Decision Making 191

PART 3 Organizing

l7 Job Design and Work Schedules 224

l8 Organization Structure, Culture, and Change 262

l9 Human Resource and Talent Management 305

PART 4 Leading

l10 Leadership 345

l11 Motivation 388

l12 Communication 427

l13 Teams, Groups, and Teamwork 469

PART 5 Controlling

l14 Information Technology and e-Commerce 506

l15 Essentials of Control 539

l16 Managing Ineffective Performers 583

xix

      Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). 

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

PART 6 Managing for Personal

Effectiveness

l17 Enhancing Personal Productivity and Managing

Stress 621

Glossary 659

Index 669

xx Brief Contents

      Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). 

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

Contents

PART 1 Introduction to Management

l1 The Manager ’ s Job 1

Who Is a Manager? 2

Types of Managers 5

The Process of Management 7

The Four Managerial Functions 9

The Seventeen Managerial Roles 11

Five Key Managerial Skills 17

Development of Managerial Skills 19

The Evolution of Management Thought 20

l2 International Management and Cultural Diversity 35

International Management 36

Challenges Facing the Global Managerial Worker 45

Methods of Entry into World Markets 52

Success Factors in the Global Marketplace 54

The Scope, Competitive Advantage, and

Potential Problems of Managing Diversity 59

Organizational Practices to Encourage Diversity 64

l3 Ethics and Corporate Social Responsibility 74

Business Ethics 75

Corporate Social Responsibility 91

Environmental Protection 101

Creating an Ethical and Socially Responsible Workplace 104

PART 2 Planning

l4 Essentials of Planning 116

A General Framework for Planning 118

The Nature of Business Strategy 123

The Development of Business Strategy 126

xxi

      Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). 

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

Operating Plans, Policies, Procedures, and Rules 140

Management by Objectives: A System of Planning

and Review 142

l5 Problem Solving and Decision Making 151

Nonprogrammed versus Programmed Decisions 152

Steps in Problem Solving and Decision Making 155

Bounded Rationality and Influences on Decision Making 158

Group Problem Solving and Decision Making 168

Creativity and Innovation in Managerial Work 173

l6 Quantitative Techniques for Planning

and Decision Making 191

Data-Based Decision Making 193

Forecasting Methods 194

Gantt Charts and Milestone Charts 201

Program Evaluation and Review Technique 202

Break-Even Analysis 208

Decision Trees 210

Inventory Control Techniques 211

Pareto Diagrams for Problem Identification 216

PART 3 Organizing

l7 Job Design and Work Schedules 224

Four Major Dimensions of Job Design Plus Job Specialization

and Job Description 226

Job Enrichment and the Job Characteristics Model 232

Job Involvement, Enlargement, and Rotation 236

Job Crafting and Job Design 239

Ergonomics and Job Design 241

Modified Work Schedules and Job Design 244

Job Design and High-Performance Work Systems 254

l8 Organization Structure, Culture, and Change 262

Bureaucracy as an Organization Structure 263

Departmentalization 268

Modifications of the Bureaucratic Organization 272

xxii Contents

      Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). 

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

Delegation, Empowerment, and Decentralization 284

Organizational Culture 287

Managing Change 293

l9 Human Resource and Talent Management 305

Human Resource Management and Business Strategy 306

The Talent Management Model and Strategic Human

Resource Planning 307

Recruitment 313

Selection 316

Orientation, Training, and Development 325

Performance Evaluation (or Appraisal) 330

Compensation 333

The Role of Labor Unions in Human Resource

Management 337

PART 4 Leading

l10 Leadership 345

The Link between Leadership and Management 347

The Leadership use of Power and Authority 348

Characteristics, Traits, and Behaviors of Effective Leaders 355

Leadership Styles 362

Transformational and Charismatic Leadership 370

The Leader as a Mentor and Coach 374

Leadership during Adversity and Crisis 376

Leadership Skills 379

l11 Motivation 388

The Relationship between Motivation, Performance,

and Engagement 389

Motivation through Need Satisfaction 391

Motivation through Goal Setting 400

Positive Reinforcement and Recognition Programs 402

Expectancy Theory of Motivation 410

Motivation through Financial Incentives 413

Contents xxiii

      Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). 

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

l12 Communication 427

The Communication Process 429

Nonverbal Communication in Organizations 431

Organizational Channels and Directions of Communication 434

Barriers to Communication 443

Overcoming Barriers to Communication 447

How to Conduct an Effective Meeting 454

Organizational Politics and Interpersonal Communication 456

l13 Teams, Groups, and Teamwork 469

Types of Teams and Groups 470

Characteristics of Effective Work Groups 479

Stages of Group Development 483

Managerial Actions for Building Teamwork 485

Being an Effective Team Player 488

Potential Contributions and Problems of Teams

and Groups 491

Resolving Conflict within Teams and Groups 494

PART 5 Controlling

l14 Information Technology and e-Commerce 506

Information Technology and the Manager’ s Job 508

The Positive and Negative Consequences of Information

Technology 510

The Impact of the Internet on Customers and Other

External Relationships 520

The Effects of the Internet on Internal Operations 527

Success Factors in E-Commerce 531

l15 Essentials of Control 539

Controlling and the Other Management Functions 541

Types and Strategies of Control 541

Steps in the Control Process 544

Nonbudgetary Control Techniques 548

Budgets and Budgetary Control Techniques 550

Managing Cash Flow and Cost Cutting 557

xxiv Contents

      Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). 

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

Nontraditional Measures of Financial Performance 564

Information Systems and Control 570

Characteristics of Effective Controls 574

l16 Managing Ineffective Performers 583

Factors Contributing to Ineffective Performance 584

The Control Model for Managing Ineffective Performers 593

Coaching and Constructive Criticism 600

Employee Discipline 603

Dealing with Difficult People, Including Cynics 608

Termination 613

PART 6 Managing for Personal Effectiveness

l17 Enhancing Personal Productivity and Managing

Stress 621

Improving Your Work Habits and Time Management 622

Understanding and Reducing Procrastination 636

The Nature of Stress and Burnout 639

Stress-Management Techniques 648

Glossary 659

Index 669









EBOOK - Essentials of Management 8e (Andrew J. DuBrin)


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